Seven Stars Insider – February Edition

Katrina Bowden Total Rewards Concert
Katrina Bowden

Here’s the latest edition of Seven Stars Insider. This is an easy read and an excellent resource for Caesars Total Rewards players. It’s long, but chock full of information. Head over to Seven Stars Insider to sign up for the newsletter.

Harrah’s Rincon (San Diego)
Meet and Greet
I’ll be at Harrah’s February 6-10 for my annual Seven Stars trip.  If any of you are going to be there during that time and would like to get together, send me an email and we’ll figure out a time to meet.
Spa Discounts
While doing some research for my trip I discovered that Seven Stars cardholders get a 25 percent discount on spa services.  (Diamond cardholders get 20 percent; Platinum, 15 percent; and Gold, 10 percent.)
Harrah’s New Orleans
Spoken Like A True Politician
While I always encourage readers to use the “Contact Us” feature on the Total Rewards Web site, it’s responses like this that discourage people from writing.  Here’s an actual question submitted to Total Rewards and the response.  (I’ve deleted the name of the Harrah’s employee who wrote the response.)

I have friends who just returned from NOLA on their annual 7* trip. They were offered a complimentary carriage ride/tour that I understood was no longer offered as a property-specific 7* benefit.  Has this changed, or was this just an extra annual trip benefit?

Thank you for contacting Caesars Entertainment.  The complimentary carriage ride is still offered at our property, if you receive that offer.  They would have to email us if they have any questions about the offer.  Let the good times roll!!!

Uh, let me repeat, 1) has the policy regarding the carriage ride/tour changed? and 2) is this just an extra annual trip benefit?  Neither question was answered.
Las Vegas
MGM Offers Free Wi-Fi
MGM Resorts International will be offering free Wi-Fi at eight of its resorts.  There will be no fee or password required to access the wireless local area network via smart phones, laptops and tablets.  Installation has been completed at the Bellagio, MGM Grand, Mandalay Bay and Mirage.  Excalibur, Luxor, Monte Carlo and New York-New York will be completed by the end of the year.  The system will make each resort a wireless hotspot with access available in the casino, at the pool, in the lobby and in restaurants.  In addition, MGM Grand expects to have free Wi-Fi in all of its rooms by next month.
Entertainment/Dining Updates*
  • ·         “Recycled Percussion” opened last month at The Quad.  They perform at 7 every night but Friday in The Showroom.
  • ·         Donny and Marie extended their contract through 2013 and will begin their new season February 12. They perform at 7:30 p.m. Tuesdays through Saturdays in the Flamingo Showroom.
  • ·         American Idol winner Taylor Hicks moved next door from Bally’s to Napoleon’s at Paris.  He performs every night but Sunday and Wednesday at 8.
  • ·         Carnaval Court at Harrah’s is closed for renovations.  It is expected to reopen March 1.
  • ·         Celebrity Chef Gordon Ramsay has opened his second and third restaurants in Las Vegas.  Already ensconced in Planet Hollywood, Gordon Ramsay Steak is now joined by BurGR.  (Get it?  GR – Gordon Ramsay.)  Over at Caesars Palace is Gordon Ramsay Pub & Grill.
  • ·         With the February 4 opening of Nobu Restaurant and Lounge at Caesars Palace, Hyakumi now serves only lunch.
  • ·         Ruth’s Chris Steak House has opened in the location formerly occupied by The Range at Harrah’s.
  • ·         Chairman’s Club (Atlantic Club) – Exclusive to Ultra cardholders (the Atlantic Club’s highest tier, probably closest to Total Rewards Diamond in terms of play required), the lounge is located inside what was once one of Atlantic City’s best “fine dining” restaurants, Peregrine’s, and formerly a player’s lounge both for Ultra and Elite cardholders.  Admission was free for Ultra cardholders and up to three guests, and 10 comp dollars each for Elite cardholders and one guest.  I had lunch there once, and it was pretty dismal – the décor, the food and the “clientele”.  Consequently, I had high hopes when I learned the lounge was being temporarily closed to reopen in late December, exclusive to Ultra cardholders with, according to COO Michael Frawley, “an all-new menu brimming with upscale choices like sliced filet mignon, lobster ravioli, New Zealand lamb chops, crabmeat stuffed shrimp and pistachio-crusted Chilean sea bass.”  Admission still remains free, but there is now a limit of one guest, and the hours have been substantially reduced (noon to midnight on Fridays and Saturdays, and noon to 8 p.m. on Sundays).  Eager to try the new menu, I went for lunch last month.  Disappointing is probably not strong enough to describe my impression.  First, nothing had been done to refresh or enhance the décor.  The room is dark and filled with tightly spaced cheap-looking tables.  There are two mini-“buffets”.  One had two hot entrees – swordfish in a tomato sauce with black olives, and sliced sirloin with a mushroom sauce. The swordfish was pretty good, but the sirloin was as tough as shoe leather – totally inedible.  (What happened to the filet mignon?)  The rest of the menu consisted of chicken salad, shrimp salad, some cheese, crackers and bread, and sliced roasted red peppers.  In addition, there were some fruit salads, cookies and mini-desserts.  And the guests?  At the risk of sounding snobby and judgmental, I swear if you ran into many of these people on the street, you’d think they were homeless and about to ask you for a handout.   They were poorly dressed, and devouring food like there was no tomorrow.  Some piled plates – which were the size of saucers – with so much food, I thought it would fall on the floor; others were filling shopping bags with cookies, crackers and cheese.
  • ·         Paramount and Epic Clubs (Resorts) – While they share the same check-in area, these two lounges are totally separate.  Paramount is Resorts highest level player’s card – again, probably closer to Diamond in terms of play; Epic is Resorts mid-level card.  The new clubs occupy the area formerly home to Resorts “high limit slots” called Hollywood Hills, and they are both stunning.  Even though there are no windows, they are brightly lit – but not too bright – and beautifully furnished.  The Paramount Club is smaller, but both offer you a choice of table or bar seating.  There is a charge of 12 comp dollars per person for admission, and each cardholder may bring one guest.  The biggest difference between the two clubs is the menu.  Both serve buffet-style, but the food in the Paramount Club is definitely higher quality, e.g., crab cakes, sliced-to-order prime rib.  At the Epic Club one Sunday night, the menu included sliced to order roast beef (not prime rib), fried flounder, tortellini, chicken wings, hot dogs, chili, soft pretzels with mustard, tortilla chips with salsa and guacamole, sliced fresh fruit, and assorted mini-desserts.  [What I particularly appreciated was the fact that you could have cocktails at the bar and the bartender served pretzels (plus the “snack food” at the buffet).  With all the cutbacks, you can’t even get a peanut at any of the Diamond Lounges.]  Also, even Resorts “lower level” club had “top shelf” liquors (Johnny Walker Black, Maker’s Mark, etc.), and drinks were served from the bottle, not a “gun”.  The Paramount Club is open only on Fridays (from 5 p.m. to 1 a.m.) and Saturdays (from 2 p.m. to 1 a.m.); Epic is open Monday through Thursday from 1 to 8 p.m., Friday and Saturday from noon until 1 a.m., and Sunday from noon to 8 p.m.
*performance dates and times subject to change or cancellation
Bill’s Gamblin’ Hall & Saloon
You Won’t Be Able To Drop Your Bills At Bill’s Anymore
On February 4, Bill’s will officially close its doors for renovations.  Look for a reopening date – with a new name – next year.
Caesars Palace
Honey, Nobu!
The former Centurion Tower officially opens February 4 as Nobu Hotel – a hotel within a hotel at Caesars Palace.  Guest perks will include complimentary VIP access to Pure Nightclub and the Qua Baths and Spa fitness center, as well as private pool access.  Other exclusive benefits include priority reservations at the hotel’s Nobu Restaurant and Lounge, as well as the services of a private Nobu concierge and a signature Nobu green tea welcome gift.  In February and March, nightly rates start at $249, plus applicable taxes and fees.
The Quad
It’s Beginning To Look A Lot Like. . .
Renovations and enhancements to the former Imperial Palace are starting to be unveiled.  First, there’s the spiffy new porte-cochere, as well as a fancy new bathroom across from Fat Tuesday.  They’ve still got a long way to go, in my opinion.
Lake Tahoe
Harrah’s
President’s Lounge Closes
“The President’s Lounge at the Summit” on the 16th floor of Harrah’s has closed.
Atlantic City
Don, But Not Forgotten
I was as shocked as anyone to learn last month that Don Marrandino was no longer working for Caesars Entertainment.  For those of us who are “regulars” in Atlantic City, particularly at Caesars, Don was like the mayor of our small town and we were the residents.  Don was generally at every casino event, always accessible, often stopped just to chat and see how we were doing, responded to emails and returned phone calls, and, basically, was an excellent representative of Caesars Entertainment in Atlantic City.  Certainly, he had his critics – we all do, but Don will be missed by many of us.
Where Are Those Scrubbing Bubbles When You Need Them?
Until they start getting better maintenance, stay away from the men’s rooms back by the Credit Office at Bally’s and near the Poker Room at Harrah’s.
Sticker Shock
I wish Caesars would take a cue from Revel and start enforcing parking regulations in their self-park garages in Atlantic City.  All too frequently I see vehicles that make their own parking spaces where none exists, cars taking up more than one space, and huge trucks and vans parked in spaces clearly marked “Small Car Parking Only”. Do that at Revel and you get a fluorescent orange sticker – which is solidly “glued” to your driver’s side window.  Not only are your violations checked off, e.g., parked in two spaces, parked in Motorcycle Only parking, parked in a handicapped zone without proper documentation, etc., but your license plate number is recorded and next violation your vehicle is towed.  Good for them!
Lounging Around
Two new player’s lounges have opened in Atlantic City, one has been “re-booted” and another is scheduled to open shortly – none, though, is located inside a Caesars-owned casino.  Here’s a peek inside of three of the lounges (the new Pearl Lounge at Revel is still under construction):
The best player’s lounge in town remains Borgata’s Amphora Lounge.  It’s open to all Black Label cardholders and one guest for 10 comp dollars each; Titanium cardholders go to the head of the line and are not charged. Every evening there is always chilled shrimp and prime rib, as well as at least four or five creative hot entrees, two soups, several interesting side dishes (vegetables and starches), and a beautiful display of desserts.  Caesars Diamond Lounges, Trump’s Chairman’s Clubs and Golden Nugget’s Chairman’s Club are widely inconsistent, and don’t even come close in a head-to-head comparison.  I haven’t been to Tropicana’s player’s lounge in years, so I can’t really comment on food, service or atmosphere there.
Bally’s
Diamond Lounge Closing
Until further notice, the Diamond Lounge is no longer open Mondays and Tuesdays.  Your closest option is next door at Caesars.
Caesars
Seven Stars Lounge Has New Menu
The Seven Stars Lounge introduced a new menu last month.  The only thing I tried was the tuna tacos, and they were delicious.
A Whole New Meaning To ‘Hours Subject To Change’
Apparently, someone doesn’t know the difference between a.m. and p.m. Here’s a screen shot of the Boardwalk Buffet Web site:
It may not make any difference.  The buffet is about to close for renovations after the Presidents Day Weekend.
Gone Fishing
The Atlantic Grill will be closed on Fridays during February.
Steaking Its Reputation
As my mother used to say, “Things happen for a reason.”  While I think she had something a bit more spiritual in mind, I thought of that when I found myself at Caesars on a Thursday night last month and the only “fine dining” restaurant open was Morton’s Steakhouse.  I had been wanting to try Morton’s for years and – now that the restaurant is accepting comp dollars on a 1:1 basis through March 31 (call first to verify this because policies often change) – I had my chance.  It was one of the best steak dinners I have ever had in Atlantic City.  The service was friendly and exceptionally efficient, without the pretentiousness I’ve frequently experienced at Harrah’s Steakhouse and other restaurants in town.  I’ll be back.
Harrah’s Resort
Seven Stars Lounge Thursday Closing
With the exception of Valentine’s Day (February 14), until further notice, the Seven Stars Lounge remains closed on Thursdays.  The Caesars Seven Stars Lounge is open from 5 to 9 p.m. on Thursdays.  Last admittance is 8:30; last call is 8:40.

‘Convenience’ Fees

How nice that Dos Caminos and McCormick & Schmick’s accept comps 2:1 “for your convenience”.  At least they post this information on their menus.  Last time I checked, Nanking at Bally’s still keeps you in the dark about its 2:1 comp policy.
Insider Out
Let’s see, after I earned 10,000+ tier credits during October, November and December last year, my “reward” this month for becoming a TR Insider is the chance to win my share of $25,000 in slot play. . .by playing even more – and, then only at Harrah’s!  [On February 22 – a Friday (which is a workday for most people, so it might even be difficult for a lot of folks to get to Atlantic City much before 6 or 7), Insiders will earn one drawing entry for every 50 tier credits earned between 6 a.m. and 7:45 p.m.  Then at 8 p.m. there will be drawings for free slot play.  Oh, and read the fine print, winnings not claimed by midnight will be forfeited.]  There were no events in January (or, for that matter, in October or December last year for those who earned TR Insider status for the quarter ending September 2012), and this is how you recognize my “exclusive” status?  I don’t think so.  The Insider program lost steam over the summer, and never recovered.  It was another example of layer after layer of complicated promotions that really produced no benefits for the players. . .only the casinos.
Harrah’s Philadelphia
Sounds A Little Flaky
I didn’t get to try one, but the latest menu at BarleyQue features “Homemade Buttermilk Buscuits”.

Caesars Windsor (Ontario)

Play For Pay
We’ve all come to expect to receive gifts at casinos, but now Caesars Windsor is requiring “rated play” (one tier credit) on the day of the giveaway – granted, a small amount.  [Seven Stars cardholders are excluded from this requirement.]  In Atlantic City, Golden Nugget, Trump Plaza and Taj Mahal, Resorts, and the Atlantic Club (formerly Hilton) all do this – but at much greater levels, and I recall the Total Rewards casinos doing it once or twice. . .and I hate it!  You’ve either earned access to the gift or not.  What irritates me is that you could have earned 2,000 tier points the day before, but the next day before you return home, if you want the gift, you’ve got to play even more.  Either give the gift based on previous play, or don’t offer it at all.
General
Last-Minute Reminders
If you haven’t already done so, don’t forget to select your annual gift, and schedule your annual trip and dinner. Remember, that annual trip must be completed by March 31, and requires a minimum of 30 days advance notice to your host.  You cannot book the trip – or your annual dinner – yourself; these must be booked by a host.  Also, if you achieved Seven Stars status for the first time during 2012, you’re still eligible for these benefits, and you’ll receive them once again beginning April 1 through March 31, 2014.
Question Of The Month
I finally achieved Seven Stars at the end of 2012.  I play mostly at Harrah’s Philadelphia.  I’ve been disappointed not to stay in suites when I visit Atlantic City, and having my requests to obtain multiple rooms denied.  I thought this would be easier once I had a Seven Stars card.  What’s the deal?  Everything is based on play (“What have you done for me lately?”).  Just because you have a Seven Stars card, all you’re guaranteed are the “basics” (trip, dinner, gift, etc.).  Everything else (giveaways, free play, party invitations, room upgrades, multiple rooms, etc.) is based on your play at that particular casino.  I’ve said this before, but “high Diamonds” get better treatment at their “home” casinos than a Seven Stars cardholder who has never played there, or played very little.
‘Big Game’ Sunday
Since, legally, you can’t use “S—- B—” (it’s trademarked), several casinos are having viewing parties under various names.  If you weren’t invited to a party – or choose not to attend, check with your local Seven Stars or Diamond Lounge to see if it might be open later than regular hours.  Several lounges that normally close earlier may remain open through the game.
Presidents Day Weekend
Be sure to check with your local Seven Stars or Diamond Lounge to see if they will be open extended hours for this three-day weekend.
Secure Emails
Learn from my mistake.  When sending my host details for my annual trip I included a credit card number in the attachment.  Who knew that Caesars email system could “read” the contents of an attachment (a .pdf)?  Because “Harrahs [sic] Entertainment will no longer accept this data sent in normal email,” my email was not delivered and plans for my trip were delayed.
Putting Seven Stars On The Map
Who knew?  There is a Seven Stars, N.J., right off Route 9.
Advantage Players
If anyone ever wanted a reason why Caesars increased the tier score for Seven Stars – and instituted those bonus tier credits – read the following story about my encounter with “Oliver” (not his real name).  I was playing at Harrah’s Philadelphia one evening and I noticed that the gentleman sitting next to me was a Seven Stars cardholder.  We both were playing the same type of penny machine, but I was playing the $2 max and he was playing the 40-cent minimum.  I jokingly said, “It must take a lot of 40-cent bets to get Seven Stars.”  He took it from there.  “Oh, I’m retired,” he said.  “My wife died a few years ago and I live nearby and, so I come over every day about 3, have a couple free beers in the casino, go upstairs to the Diamond Lounge, have my supper, play a little more and have another beer before going home.  Sometimes I take my buddies up there since we can go to the head of the line with my card.” About then a server brought him another beer.  Noticing he didn’t tip, I said, “Isn’t that a little risky not giving her a tip?  You’re going to get a bad reputation around here.”  “Are you kidding?” he retorted.  “I never tip.  Let some other jackasses tip.  She does OK without my money.”  “What about upstairs in the Diamond Lounge?” I pursued.  “No way, Harrah’s gives those girls enough money,” he countered.  “I’ve already ‘paid’ for those free meals and I’m not about to spend a nickel more.”  When I asked him about earning the additional 50,000 tier credits it would take to renew his Seven Stars card during 2013, he said he didn’t know anything about that, but that he just barely made 100,000 in 2012.  While I certainly wouldn’t want to make a steady daily diet of the crappy food they serve in Harrah’s Diamond Lounge, I guess if I were in my late 70s/early 80s, lived nearby, and had limited income, it’s not a bad life.
Fueling Controversy
Some Total Rewards cardholders in Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York, Ohio, Pennsylvania and Texas may have received an email about Energy Plus, and the opportunity to earn bonus Rewards Credits.  Should you choose to do this, you might want to check out the company’s Web site –http://www.energypluscompany.com/index.php – to see if other “rewards” (like airline miles, retail gift cards, cash, etc.) might be a better deal.  However, before you do that, you may want to read some of the online “reviews” of Energy Plus.  Check out www.complaintsboard.comwww.electricrates.com orwww.consumeraffairs.com/homeowners/energy-plus-company.html.  Here’s a sampling of some of the comments:

“Like everyone else, I fell for the bait – 2 months reasonable cost, then absolutely outrageous overcharging.”

“It’s short and simple.  My electric bill went from $150/$170 monthly to $300/$350 monthly.  When I signed up with them, I was promised the same rates, or even lower than Con Edison would provide me, plus miles credited to my SkyMiles account every month.  That is simply not true!  I must say they were very polite when I called to cancel my account. . . .”

“It was offered through United Airlines and with a sweet looking promo.  I fell for it.  Huge mistake. They charge three times the market price and hope you won’t notice.”

“Energy Plus will raise your rates almost 80% right after first bill.  This is what they did to me.  They prey on us not checking our bills right away.  They rely on loopholes in the industry.”

Why is Caesars Entertainment even getting involved with an energy company?  Why not work on getting the “new” Total Rewards program in order before venturing into this sort of thing?
Price Line
First there was Overstock.com.  Perhaps Total Rewards should call its merchandise catalog Overpriced.com. Hopefully, those of you redeeming your comp dollars are also doing the math.  I just took a couple sample items and found that – using 1,000 RCs = $10 – prices were 20 to 40 percent higher than I could buy the products online or at a local retail store.  (Gift cards demand a 100 percent premium, i.e., a $25 gift card will cost $50 worth of RCs.)  Also, be sure to check the details of the products you’re ordering.  Get a model number, for instance.  One item I ordered at last year’s gift giveaway in Atlantic City turned out to be a refurbished product no longer available for purchase or service.
Cruising Along With MGM
MGM Resorts International’s M life is now offering an annual complimentary cruise to its top-tier players.  Noir cardholders (the highest level) get a seven-night Caribbean cruise in a balcony stateroom; Platinum cardholders get a three-, four- or five-night Bahamas or Caribbean cruise in an oceanview stateroom.  Additional benefits include onboard drink vouchers, departure lounge access, priority onboard check-in, onboard welcome amenity, and complimentary onboard specialty dinner.
Survey Says. . .
Last month I asked, “What do you think about the increases in tier credits to achieve or maintain Platinum, Diamond and Seven Stars?”  I received the largest response ever, with additional feedback about other changes to the program.  I’ll try to summarize as best I can the overall mood of players, with the addition of some personal comments:
The initial reaction regarding the bonus tier credits and the higher tier scores was not very positive – at least from Seven Stars cardholders.  However, as folks started to work the numbers they began to see some real plusses. One problem, though, especially, for those who might play at multiple casinos in one “day” (such as can be the case in Tunica, Lake Tahoe, Las Vegas, or in Atlantic City and nearby Harrah’s Philadelphia) is that the system frequently does not register play fast enough, or even accurately.  For example, in the Eastern Division, the tier score you see at the kiosks is different from what you see on the Total Rewards Web site; is different from the score on the Total Touch screens at Harrah’s Resort and Bally’s in Atlantic City, and Harrah’s Philadelphia; is different from the information you get from the Total Rewards Desk (which on weeknights in Atlantic City closes at 9); and is different from the score on the read-outs on slot machines that are not part of the Total Touch system (Caesars and Showboat).  You get the picture.  At Harrah’s Philadelphia one night, once I reached 1,000 tier credits, the counter went to 1 and, no matter how much more I played, it never increased.  I actually saw a woman with a hand-held calculator sitting on her lap.  I’ve gotten to the point that I write down my tier score before playing so I can keep track on my own.  (I’m not the only one doing it, and I’d recommend you do likewise.  Some people even take a picture of their final tier score before leaving the casino.)  Caesars has taken the “fun” out of playing since no one wants to be so close to a bonus and not reach that milestone.  For Caesars, it’s win-win.  They get more play out of someone trying to reach that next tier level, yet they don’t have to pay up with bonus credits if someone just misses a level.  In terms of the increased tier levels, nearly every Seven Stars cardholder agreed that Caesars had been “giving away” Diamond and Platinum, and the majority wished that Caesars had increased the required points even more.  The biggest complaint, though, was not hearing about these changes earlier – and hearing it from a source other than Caesars.  There were lots of rumors floating around toward the end of 2012 – and lots of misinformation and/or incomplete information (most of it coming from hosts and other Caesars employees who were in on the discussions and plans, and then blabbed to their buddies).  Folks are still waiting for more details about the new benefits at the various levels – effective April 1, e.g., the $100 Appreciation Dinner for Diamond cardholders, the Diamond Companion Card, the Preferred Reward Credits-to-free play exchange ratio (1.25:1 for Seven Stars, 1.75:1 for Diamond), the annual getaways for Diamond and Seven Stars cardholders, etc.  If there’s any word – OK, two words – I hear more about Total Rewards is that it’s “overly complicated”.  While none of the other casino loyalty programs is as large as TR, most are pretty simple and straight-forward.  I think people would prefer a more generous comp dollar and/or free play component to TR rather than all these trips, Signature Events, dinners, gifts, bonus tier credits, etc.  “The last thing I need is more Omaha steaks – I already have a freezer full of them, courtesy of the casinos.”  That’s how one person put it.  Another frequent complaint was about the $500 folio credit for the annual trip.  “I’m not a big fancy eater when I go to a casino, but I do like shows, massages, facials, etc.  This money should be available for tickets and spa treatments too.”  I believe it used to be that way, and some casinos are pretty liberal about how you spend that money – especially those that don’t allow you to use the money for alcoholic beverages.  Others have no interest in traveling outside their home area, and don’t use the annual trip (or the cruise).   There also needs to be more consistency.  As of last month, at least in New Orleans, instead of a $500 folio credit, one player’s TR account was credited with the equivalent of $500 to be used any time – even after he returned from his trip.  I’m afraid we’re going to be stuck with this new program for some time to come, but let’s hope that next time Caesars puts a little more effort into consulting with its customers.  Caesars is never going to please everyone, but with so many common threads among the feedback after announcing the initial phase of the program, if Caesars did talk with its players, it’s apparent they may have been listening to the wrong people.
This Month’s Survey
Now that you know more about the “new” Total Rewards, will you be
  • playing more to reach the next “milestone” (Gold to Platinum, Platinum to Diamond I, Diamond I to Diamond II, Diamond II to Diamond III, Diamond III to Seven Stars)?
  • playing more, but just to maintain your current tier?
  • playing at your current level and “letting the chips fall where they may”?
  • switching to another casino’s player loyalty program?

Send me an e-mail (sevenstarsinsider@gmail.com) and I’ll share your thoughts – anonymously, of course.

 Photo – Fabzz

Cantor Gaming Rumored To Take Over Caesars Sportsbooks (again)

The rumors about Cantor Gaming taking over Caesars Entertainment sportsbooks are out there again. This rumor has been around for over a year. After all, it takes a while for such large companies to turn the battleship negotiate a deal.

This is just a tweet from a source I don’t know, but I’ve been following this since the initial rumor and everyone I’ve spoken to thinks that this a) makes sense and b) is inevitable.

Caesars has been partnering with more companies then ever before and this is a natural partner. This is low-risk for Caesars Entertainment since sportsbooks only produce about 1% of gaming revenue for casinos and potentially improves infrastructure in their casinos.

January 1 allows Cantor Gaming some time to set up operations in the sportsbooks throughout Nevada in time for the Super Bowl. Remember, Caesars has properties in Laughlin, Reno and Lake Tahoe in addition to Las Vegas.

If the rumor is true this time we should expect an announcement later this year and construction to begin on a new Caesars Palace sportsbook. If they can replicate the beautiful Venetian sportsbook, Caesars Palace will have a beautiful new centerpiece for their casino at little cost.

I’m looking forward for this deal to become official so I can dig a little deeper.

Seven Stars Insider – April Edition

Here’s the latest edition of Seven Stars Insider. This is an easy read and an excellent resource for Caesars Total Rewards players. It’s long, but chock full of information. Head over to Seven Stars Insider to sign up for the newsletter.

Happy New Year!
I know this is April, but for Total Rewards it’s a brand new year of benefits. The next 12 months will go fast, so consider making your plans early for the annual trip and celebration dinner. While you’re at it, go ahead and select your annual gift – you’ll notice that the selection is much greater this year. However, who decided to arbitrarily categorize the gifts as “For Her” and “For Him”? Aren’t we well past the days when kitchen appliances are considered “feminine” and sports equipment and electronics are dubbed “masculine”?

Harrah’s New Orleans

Diamond LoungeChanges
A reader who just returned from New Orleans reports that there have been changes – for the better! – at the Diamond Lounge. The buffet has been replaced with a long couch, chair and coffee table, and there is now a printed menu. Choices included shrimp and prosciutto bruschetta, a red bean onion dip, alligator, crawfish and andouille sausage, international cheeses and prosciutto, mini muffaletta sandwiches, and fresh fruit with berries. In addition there are a few desserts. She also tried the new restaurant, Manning’s, across the street from the Grand Isle. Two standouts on the menu, she said, were the Gris Gris Duck Wings and the chicken and andouille sausage gumbo. Service was excellent, she added. Manning’s accepts Quick Rewards on a 1:1 basis, or you can charge meals to your room and settle the bill with your Total Rewards credits upon check-out.

Harrah’s St. Louis

Level II Experience Report
I thought you might enjoy this report from Seven Stars cardholder Tom Valledolmo. Overall, he and his wife had a very positive experience which he details in this report downloadable from his Web site: http://www.tomthebombpicks.com/uploads/St._Louis_Harrah_s_Trip_Report_3-27-12.pdf.

Lake Tahoe

Updates At Harrah’s and Harvey’s
Seven Stars cardholders who frequent Lake Tahoe were kind enough to send me these updates:
Harrah’s no longer has the Summit Restaurant on the 16th floor. There is now “The President’s Lounge at the Summit” – open to Diamond and Seven Stars cardholders from 4 to 7:30 p.m. on Fridays and Saturdays. There are two levels of seating with beautiful views of the lake. Between 4 and 6, there is a carving station (usually roast beef and ham), with breads, chips, soup, etc.; the Diamond Lounge off the casino floor serves only finger foods from 4 to 6. Also, unlike the Diamond Lounge, which is self-service, there are several servers to take drink orders.
Harvey’s Diamond Lounge is more seasonal. Open on Thursday or Friday through Sunday from 4 to 9 p.m., the Lounge serves food from 4 to 6 p.m. There is a little better selection than Harrah’s Diamond Lounge – usually hot dogs and sandwich type food.
There are a couple new food outlets at Harvey’s: Straw Hat Pizza (with free WiFi) has pizza, burgers and salads, and opens at 11 a.m. Sierra Deli also opens at 11. Both accept Total Rewards credits, but at a 2:1 ratio.
Free lift tickets for Seven Stars cardholders are no longer monthly, but are now limited to four per season.

Las Vegas

No More ‘Two For The Show’
Those free and discounted show tickets for Diamond, Platinum and Seven Stars cardholders are no longer available. Apparently this is just another “enhancement” to the “new” Total Rewards.

Caesars Palace

Seven Stars Registration ‘Down-Sized’
Like the lounge it shares with Diamond cardholders, the formerly exclusive Seven Stars Registration is now a Seven Stars/Diamond Registration. Inside there is a small office with two desks and a sign that says, “Seven Stars”. When it’s not busy, and there’s no need for a dedicated check-in area, that office is empty. The former Diamond Registration is now registration for guests booked in the Augustus or Octavius Towers. Hopefully, guests who don’t have Seven Stars or Diamond cards are alerted to this in advance – both to avoid frequent long lines at the main registration area and also to take advantage of the close-by valet parking (see below).

Octavius Tower Now Open
Though I was originally booked in the Augustus Tower for my annual Seven Stars trip last month, I asked for a room in the new Octavius Tower that opened in January. [According to promotional copy provided by Caesars (which I didn’t see until my return), the Tower is a “668-room exhibition in excess. Let us apologize in advance for ruining other hotels for you. Each and every room brings new definitions to the words extravagance and comfort. It is modern beauty, timeless luxury and boastful amenity all rolled into one. Rooms also feature. . .your very own iPad® or iPod Touch® application which allows you to communicate with hotel services.”] In hindsight, I should have stuck with my original reservation. Probably because it faced the Garden of the Gods pool complex, the room was very dark and seemed smaller than rooms I’ve had in the Augustus which looked out over the Bellagio fountains and Paris’ Eiffel Tower. Also, it would have been nice if someone had told me about those apps. And, while staying in any of Caesars’ towers requires a considerable bit of walking from check-in – even using the dedicated Seven Stars/Diamond registration in the Augustus Tower, it’s a hike to get back to the Octavius Tower. If you’re driving, and know in advance you’ll be staying in the Octavius (or Augustus) Tower, be sure to take advantage of the special VIP Valet on Flamingo Road. Those who need an early morning cup of coffee to get them started will have to pre-order the night before from Room Service. Unlike the Augustus Tower, there are no coffeemakers in the rooms and, while there is complimentary coffee at the Seven Stars/Diamond Registration (along with free newspapers), I’m not sure it’s worth the walk. The other alternative is to take the interior walkway that skirts the pool area and grab a light breakfast at Rao’s or Payard Patisserie & Bistro. Finally (as always seems to be my “luck”), I had a room with a broken toilet seat which was never repaired during my entire four-night stay, despite a call to Guest Services shortly after I checked in; in addition, the stopper was broken in one of the bathroom sinks. Also, I don’t think anyone has ever dusted the tops of the wall-mounted room number blocks or cleaned the vents in the bathrooms. Both were covered with dust. High marks, though, go to the bright lighting in the bathroom. As to all those other “luxuries” in the promos, it all seemed pretty standard to me. If you find yourself booked into the Octavius Tower I would ask for a low floor overlooking the pool area, or a high floor overlooking the Bellagio. Better yet, stick with the Augustus Tower, and leave the Octavius for those conventioneers who will have closer access to the meeting space.

Lost: Lost and Found
It took nearly three weeks and four phone calls, but I finally got back the electric toothbrush I inadvertently left behind in my room. I realized my goof about halfway back to the airport, and called Seven Stars registration once I cleared Security – about an hour after I had checked out. Within a few minutes, the clerk confirmed with Housekeeping that the toothbrush was there, and he transferred me to Lost and Found to make arrangements for its return – at no charge, he said, because I was a Seven Stars cardholder. No one answered the call, so I left the detailed message a recording requested. More calls, and more voicemails, and still no returned messages (or my toothbrush). Reluctant to get him involved – after all, it was my own stupidity that created this situation, I e-mailed my host with all the details and asked him to forward it to the appropriate department head. Less than 24 hours later, an administrative assistant to the Vice President of Security called me, apologizing for the lack of response and promising me the toothbrush would be shipped overnight. When I sent a thank you note to my host confirming that all was in order, he replied that – while not making excuses – Lost and Found is “swamped” with inquiries. Isn’t this a sign that some additional staffing might be necessary? I know every company is trying to save money by operating as lean and efficiently as possible, but when customer service suffers, it might be time to reassess those cutbacks.

O’Shea’s

Slán leat, O’Shea’s [Good Bye, O’Shea’s]
O’Shea’s will close next month and be demolished as part of the $550 million Project Linq development. Space currently occupied by O’Shea’s will become part of the reconfigured Imperial Palace, which will be given a new name and theme. As previously announced, Project Linq is an outdoor retail, dining and entertainment district to be built along a private street that separates the Flamingo and Imperial Palace, starting at the Strip and heading back to Audrie Street and Ida Avenue. The two streets will be converted from public to private streets. The centerpiece of Project Linq is a 550-foot-tall observation wheel. It’s expected to open next year.

Atlantic City

Insider Outsider
Even though I qualified as a TR Insider for the first quarter of 2012, I seemed to be the only one among a group of friends who wasn’t invited to a number of monthly Friday evening cocktail parties at Bally’s, Caesars and Harrah’s. Last month, since I was staying at Bally’s the evening of one of the parties – billed as “Cocktails and Conversation” – even though I wasn’t invited, I walked up to the registration table, gave the clerk my Seven Stars card and waited to see what would happen. After all, there was a big sign out front of the Blue Martini Bar indicating there was a TR Insider Party, I was an “Insider”, so how could they turn me away? Well, their computer was down so she just handed me a wristband and told me to come in and enjoy myself. I had only about 15 minutes before I was meeting friends at the Caesars Seven Stars Lounge, but I counted approximately 50 people at the party, and there was an open bar, some lovely passed hors d’ouevres, a carving station and some pasta on a small buffet. A week later I knew there was a similar party at Harrah’s. Again, since I was staying there (and, at the base of the escalator leading up to the ballroom, there was a similar sign about a TR Insider Party), I tried the same trick. No dice. “You’re not invited,” I was politely informed, and none of the three women was going to let me in. I explained that I had friends inside who were expecting me and that I had not been invited to any of these Friday night parties in January, February or March. The woman in charge of the event checked my record, verified that I was, indeed, an Insider, but couldn’t explain why I wasn’t getting the invitations. She agreed to do some research into why I wasn’t receiving them, finally (and reluctantly), giving me a wristband. Was it worth all the trouble? Not really. Sure, there were open bars, pasta and garlic bread, General Tso’s Chicken and fried rice, and a dessert station, but I could get all the free food and drink I wanted in the Seven Stars Lounge downstairs. What I did get was – I think – an explanation of what this whole TR Insiders thing is (at least in Atlantic City). If you qualify, you should be invited to a monthly cocktail reception at your “dominant casino” (the one you play at most frequently); in addition, there is a quarterly party at each of the four Caesars-owned casinos. During the first quarter of 2012, Caesars and Bally’s hosted slot and blackjack tournaments, there was a Carnival-themed party (as in those pre-Lenten festivals held in Rio and New Orleans) at Showboat, and an Olympics-themed party at Harrah’s. No word yet on what’s in store for April, May and June.

Light [No] Show
A news release touting its participation in Earth Hour – a “symbolic act [that] represents Caesars Entertainment’s commitment to reducing its carbon footprint on a global scale” – promised that all of its casinos would turn off exterior lighting Saturday evening. Showboat shut off its giant red marquees, but lights remained on at Caesars and Bally’s. I was inside Harrah’s so I don’t know whether its lights were on or off.

Don’t Expect A Revel-ution
Despite lots of threats from players – many who are dissatisfied Seven Stars cardholders, unless Revel makes changes to its player’s card program, I don’t expect much in the way of defection. Already, folks are grumbling over the fact that – like Wynn in Las Vegas – there will be only one level of player’s card. In other words, nothing like Caesars Gold, Platinum, Diamond and Seven Stars cards or Borgata’s Red Label, Black Label and Titanium cards. [“Everyone will be treated like a VIP,” said one Revel executive.] Also, Revel will have no dedicated player’s lounge like Caesars Diamond and Seven Stars Lounges, Trump’s and Golden Nugget’s Chairman’s Clubs, or Borgata’s Amphora Lounge and Society Club. Revel’s officials claim a lounge is unnecessary because of the casino’s generous comp policy, and the fact that all food and beverage outlets, the spa, etc., will be on a 1:1 basis, i.e., one comp dollar equals US$1. However, unless players are treated to some upfront “signing bonuses” or hosts divvy out lots of “discretionary comps”, I don’t see many players bellying up to the bar for premium cocktails and paying cash for them, let alone using their comp dollars. However, time will tell. After all, MGM’s casinos in Las Vegas don’t have anything like Caesars Diamond Lounges and it doesn’t seem to be hurting their business.

So, What’s It Like?
I had a tour of the Revel March 30, and it’s spectacular. The views alone from the large expanses of glass overlooking the ocean are worth the trip, as is the “sky garden” and just about every aspect of the hotel, casino, spa, restaurants and night club. Your Seven Stars (or Borgata Titanium) card will get you a host immediately and expedited service when it comes to signing up for a Revel player’s card, but that’s about it. There isn’t even a brochure detailing any benefits from the player’s card – which has no name, just “Revel” printed in black on a plain white card. I put more than $1,000 through a variety of slots at levels ranging from a penny to $1. After an hour of play, I walked away with $7 in “Resort Credits” [comp dollars] – not even enough to buy a decent drink at one of the bars.

‘Welcome Celebration’
The annual Seven Stars “Welcome Celebration” has been scheduled for April 27 and 28 – ironically, the same weekend as the Golden Nugget’s Grand Opening. Friday night each of the four Caesars casinos will give its Seven Stars cardholders a seven times Tier Credit multiplier, but the big event of the weekend is a 90-minute cocktail “soiree” Saturday. Invited guests also will receive a “commemorative bottle” of Belvedere® vodka. (A competing casino down the street gave out bottles of Belvedere a couple months ago as one of their standard weekly gifts – no major play required.) At each soiree, seven two-year leases on a 2012 Cadillac® CTS – along with additional cash prizes – will be given away. Aside from the tax implications – and, if I won, not even factoring in how much more I would spend on gas (I drive a Kia), my insurance would increase, and I’d be scared to death I’d cause some damage or exceed the maximum annual mileage. If Caesars is so committed to the environment (see above), why not give leases on a Prius or a Volt?

Diamond (and Platinum) Books Are A Player’s Best Friend
One of the more popular benefits for players in Atlantic City, these valuable coupon books will be distributed to Diamond cardholders on April 14 and 15 between noon and 6 p.m. Platinum cardholders can pick up their books from April 2 to 6; however, many of my Jewish friends – especially those who work fulltime and are unable to travel to Atlantic City during the week – feel that Caesars has been a bit insensitive to the fact that Passover begins at sunset on April 6, so they are unable to take advantage of a benefit they’ve earned. Since most Platinum cardholders probably don’t have a host, I would hope that Caesars makes some sort of special accommodation for those unable to pick up their books during the designated distribution dates.

ACES Not So Wild
The non-stop train service between Manhattan and Atlantic City – ACES (Atlantic City Express Service) – is no longer. Several factors led to the decision.

Marketing Test
I didn’t hear it personally – because I wasn’t invited, but at least three readers who attended a reception at One Atlantic told me that someone from Marketing said Caesars was purposely reducing offers to a “test group” of players to see if they would still come to Atlantic City and play. I think I must be part of the group because my “offers” have been reduced to practically nothing. And, yes, it’s affecting my play at Caesars casinos. But does it take a fancy marketing study to prove that?

Resorting To Additional Fees
How can Caesars casino hotels continue to say on their Web sites that they don’t have Resort Fees (see below) when – other than the Tropicana – they are the only hotels to charge more than the mandatory $5 per room night New Jersey State Occupancy Fee?

Call it what you will, but Caesars, Bally’s, Showboat and Harrah’s all are charging guests an additional $8 per room night (a $5 “Room Assessment Fee” and a $3 “Comp Room Fee”) — see below.

At least in Las Vegas when a hotel charges a Resort Fee it generally includes free Internet service, a free daily newspaper and even admission to the hotel’s fitness center. (And those staying in comped rooms generally have the resort fee waived, so it’s not an issue.) In Atlantic City Caesars is giving its guests nothing in return for this $8 additional charge – whether it’s paid in cash or taken out of comp dollars.

Bally’s

Clue®-less
Originally scheduled to promote the new Clue® slot machine (which still isn’t in operation yet at Bally’s or Caesars), the Murder Mystery Dinner Theater last month probably sounded like a good idea on paper. The Traymore Ballroom was cleverly decorated to evoke the interior of an English manor house; however, after about 20 minutes, the “theater” part just didn’t seem like it was going anywhere. Guests at our table were starting to talk among themselves, as were others in the room, so it was difficult to hear. Though we ate the salad (which was very good!), my friends and I left after about 20 minutes and ended up at The Reserve for an excellent dinner. “All’s Well That Ends Well!” Also, if Bally’s is going to use tickets under saucers to distribute a giveaway, make sure everyone understands that coffee cups are placed to the right of a diner. The man next to me grabbed the ticket under my coffee cup and claimed a Clue® board game for himself. It wasn’t worth arguing over, but had there been a more substantial prize, I might have become more contentious. In the future, Bally’s should consider a better system.

Wild Wild Guess
Just based on what I – and others – have been told by several Bally’s employees, look for a Dave & Buster’s, some retail shops, and maybe some additional food and beverage outlets to replace the slot machines currently “quarantined” behind temporary walls in the Wild Wild West.

Legends – Worth A Look
Though I’m not generally a fan of “tribute” shows, I must admit I was pleasantly surprised at the quality of both the performances and the production at Legends last month. The line-up of acts may change this month and next, but the cast I saw did an outstanding job, and the back-up dancers/singers deserve special credit for their enormous contribution. When they weren’t onstage dancing and singing their hearts out, they were backstage changing into yet another costume. Considering – other than comedy clubs at Tropicana and Borgata – there are so few shows during the week in Atlantic City, this is definitely one to check out.

Caesars

Friday Afternoon Meltdown
Be glad if you weren’t playing at Caesars the last Friday in March. Around 2 p.m. a “system” went down. Video poker and slot machines would not accept Fast Cash Tickets or Express Pay Coupons, and anyone cashing out from a machine had to wait for a hand pay – whether they were owed $500 or 15 cents. The lines at the main cashier were so long, I thought they were selling Mega Millions lottery tickets.

Harrah’s Resort

Difficult High Heels To Fill
While we’re happy about her promotion, we’ll miss Seven Stars Lounge Supervisor Alisa Hammill. During her years working in the lounge, she made it a point to get to know her customers, and treated everyone with dignity and respect. When the lounge was particularly busy, it was never beneath her to clean a table, take a cocktail order or deliver a plate of food. She also inspired great teamwork among her staff. Fortunately, she’ll remain at Harrah’s in another capacity, so let’s hope she won’t be a stranger.

Tipping Point
Unbelievable! That’s the only way I can describe my shock when a fellow Seven Stars cardholder grabbed a $5 tip from the bar at the lounge on a recent Friday night. The couple next to her had left and, when she thought I wasn’t looking, she took the bill and threw it in her purse. I told her what I saw, but she denied it. In an attempt to give her a chance to redeem herself, when Lou, the bartender, came to take my drink order, I said, “This nice lady was kind enough to take your tip so no one would steal it.” She just stared blankly ahead. A few minutes later she walked out, leaving her uneaten lobster roll and bowl of soup.

Sign Of The Times
Have you seen the sign on the casino floor promoting the American Idol slot machine? “The Vote’s Are In. This game is a winner!” Obviously, whoever designed – and approved – this never won any awards for punctuation. (The plural of the word “vote” does not require an apostrophe.)

Harrah’s Chester (Pennsylvania)

Name That Town
Could there be a name change in Harrah’s future? Will it be renamed Harrah’s Philadelphia? Makes a lot of sense. Harrah’s is practically ”a stone’s throw” from Philadelphia International Airport, and the Philly city limits are only about 15 minutes away. Most people don’t have a clue where Chester is, or, worse, think that Chester is the name of the man who owns the casino.

Declaring Bank-ruptcy
The “Bank” feature which is part of Total Touch® is nice, but downloaded free play expires with no warning. I had $155 in free play which I forfeited by forgetting to play it. I wouldn’t even have known, except for the fact that Pennsylvania requires its casinos to send reports to players detailing the amount of “slot cash” they offered, how much was played and how much expired. Even worse happened to a friend of mine. Saving up free play for an afternoon in the High Limits Slots, he hit the wrong button and mistakenly downloaded $500 while playing a penny slot in the C-Bar. Related to this is the fact that you can download only one of two smaller amounts or the entire balance of your bank. The system needs more options, or the ability to allow the player to choose a specific amount by punching numbers into a keyboard.

Caffe Napoli To Open This Month
Located on the former site of Café Cappuccio, the new Caffe Napoli is expected to open April 6. One employee described it as something similar to Sbarro’s, i.e., there will be seating to enjoy your food, but no servers.

The End Of End Zone
End Zone is closing to reinvent itself as a microbrew/barbeque pub. Renovations are expected to be completed – and a grand reopening is scheduled – next month. In the meantime, The Cove will be open extended hours Tuesday through Saturday and is introducing a new spring menu. (Don’t forget to update your Web site, Harrah’s It still has outdated information, not only about the Cove, but other details.)

General

The ‘New’ Total Rewards
While it’s evident a lot of time and money went into the new look of Total Rewards, the focus seems more on obtaining new cardholders than rewarding and retaining current cardholders. Sure, there a few new “benefits” – advance ticket sales for some events, discounted pricing at participating casino restaurants and buffets, the ability to transfer Reward Credits to another account-holder, and exchanging Rewards Credits for slot play (at a 2:1 ratio); however, I haven’t spoken to anyone who finds these that valuable. Many long-time Caesars players felt “blind-sided” when they heard about the four concerts that kicked off the brand re-launch March 1, wondering why more players weren’t invited to attend, why there wasn’t more advance notice, and the most vocal wondered what in the world P. Diddy, Cee Lo Green, Lil Wayne and others had to do with their favorite casino’s player loyalty program. Those who were aware of the concerts and tried to watch them online were frequently greeted by the equivalent of those “stand-by” signs reminiscent of the early days of television. At other times, portions of a concert were repeated, perhaps while “technical difficulties” were being corrected. “Commercials” for Total Rewards were greeted by cyber-boos in the form of negative tweets and Facebook postings (“This is the [sic] wurst!”) running continuously on the right side of the screen. As a matter of fact, about the only things positive being broadcast were obviously “planted” tweets from Caesars employees (“Heard about the new Escape To Total Rewards game? Can’t wait to play!”), or fan shout-outs to Mariah Carey and some of the other performers (“We luv u Mimi!”).

Atlantic City Signature Event
Add June 15-17 to your calendar if you plan to attend the first 2012 Signature Event in Atlantic City. There’s been no official announcement, but, assuming he wasn’t trying to throw me off, a Caesars executive let the dates slip during an informal conversation in the Seven Stars Lounge at Harrah’s Resort. Why keep the dates a secret? People like to make plans, and June 15 is only 2½ months away.

Signature Experiences: Deadline Extended (continued)
When someone tried to book her Level II experience for a date after March 31, she learned that some of the contracts with outside vendors expired March 31, and no replacement options were offered. In other words, it wasn’t going to be the experience she expected, so she opted for something else. If you’re going to take advantage of this extension, be sure to check in advance that you’ll get everything promised – or at least the equivalent.

Movie Mania
If you’re a fan of the free in-room movie benefit, when you check-in be sure to ask at the front desk what the policy is. Some casino hotels now limit the movies to one or two per day, and, in some cases, the limitation is per stay.

Play To Stay
When one player questioned why the Level I Tunica Basketball Experience no longer included a $1,500 airfare credit, and was reduced from four to two tickets, four to two rooms and one dinner for two (from four), he was told that too many players were coming to Tunica and not playing, or not playing enough. Excuse me, but aren’t these trips supposed to be a reward for past play? Plus, from my experience in Tunica too many machines wouldn’t accept my Total Rewards card, were out of order or were being reserved for other players. Also, unless you’re going to return to one of these casinos, what’s the point in playing a lot? As a result of that trip to Tunica I’m now getting invited to slot tournaments and other events, plus I am receiving free slot play offers, as well as food and beverage credits that I’ll never use – offers, I might add, that are more generous than the ones I receive from my “local” casinos in Atlantic City. Why would I travel 1,000 miles for $50 off my meal at Binion’s and $100 in free slot play? Similarly, why would I drive 90 miles [to Atlantic City] for $10 in free slot play and a $20 food credit (that’s good only Monday through Thursday)? I’m not even going to drive 15 minutes to Chester for a lousy $5 in slot play. I’d rather receive nothing than be insulted by these piddly “incentives” to play. It’s costing Caesars more to print and mail these silly offers than they’re worth.

Pick One: $500 Hotel Credit or 50,000 Reward Credits
When scheduling your annual trip, check to be sure if your $500 is in the form of a credit against your hotel room folio or whether 50,000 Reward Credits are going to be added to your Total Rewards account. If it’s a $500 credit on your hotel folio, you’ll need to use it before you check-out or you lose any remaining balance. Those who get the 50,000 RCs can use them anytime and anywhere – even after they return home. How about a little consistency, folks?

Mirror, Mirror
If you’ve already received one of the new Seven Stars cards, keep it somewhere safe. It may become a collector’s item. While replacement cards are on the way, the current cards are hard to read, the type (your name and TR number) scratches off easily, and – if you’re in the sun or under a bright light – you’re liable to temporarily blind someone. I actually saw a woman in Las Vegas using the card to check her make-up.

English Grammar 101
Apparently the copywriters at Total Rewards don’t have access to a basic grammar-checking program. I see this same type of error time after time in correspondence, promotional mailings and e-mails. “Total Rewards” is not the “valued Total Rewards Member”. Try this instead: “Total Rewards is pleased to provide you – our valued member – with this E-Statement. . . .” Also, in one 21-word sentence, “Total Rewards” is repeated three times. We get it. . .we get it!

A similar example arrived in the mail about a week later [emphasis added]: “As someone who knows about all the great luxury, amenities and beauty of our Las Vegas Total Rewards resorts, we don’t have to tell you that this is the perfect time of year to start planning your next Las Vegas getaway.” Huh? Try this instead: “For someone who knows about all the great luxury, amenities and beauty of our Las Vegas Total Rewards resorts, this is the perfect time of year to start planning your next Las Vegas getaway.”

Seven Stars-Specific Benefits
Notice anything missing from the Seven Stars benefits section of the Total Rewards Web site? Casino-specific benefits like the “Day at the Races” at Harrah’s Chester are currently being “vetted” by the TR execs in Las Vegas. Once the process is complete, the list will be posted again. Already dropped, according to the VIP Desk at Harrah’s New Orleans, are the Mardi Gras World tour, the carriage ride through the French Quarter and the paddleboat ride. Once each year cardholders visiting New Orleans were able to choose one of these as a special Seven Stars benefit. Between the loss of free show tickets in Las Vegas (see above) and this, it’s not looking good for the other benefits.

My TR: Not App-licable
With the additional layers of security required to log-on to the Total Rewards site, signing on to the My TR mobile app on my iPhone® is still not possible. The program needs a different “keyboard” that allows for upper case letters, as well as separate keys for letters and numbers. Supposedly, this was fixed a couple weeks ago, but it still doesn’t work.

A Not-So-Happy Birthday Offer
I was hoping it would change, but some with birthdays in the first quarter of 2012 are still getting the “earn up to 5,000 tier points in one day and we’ll match it” offer. At least in Atlantic City, every other non-Total Rewards casino offers free play, comp dollars or an actual gift. If you’ve already singled us out for some sort of birthday recognition, then don’t expect us to invest more money in slot machines or table games in order to get something in return.

Survey Results: The ‘New’ Total Rewards
So, what are players saying about the “rebranding” and new look of the Total Rewards program, as well as some of the enhancements, e.g., reduced prices at some food outlets, first choice to purchase tickets for concerts and shows? Unfortunately, complimentary responses are rare (it’s always more fun to trash something). I’d like to assume that someone has positive things to say about the new program, but I can’t prove it by the e-mails I received:
“Why spend all this money on new [player’s] cards? Diamond cards no longer look like Diamond cards and the Seven Stars cards are horrible. The cards all look alike, and they’re downright ugly!”
“They need to do more to reward their top players. They took away 12 trips from Level I last year. We did not even try to reach it. What’s the use?”
“Do they really think I am going to fly across country for $65 of free play in Lake Tahoe? Why do they send these ridiculous offers? It’s an insult. Surely, with Caesars sophisticated computer system, it should be able to better target players and offer more meaningful incentives.”
“If Caesars wants their continued support, Caesars needs to be talking to its players to see what they want. I don’t know anyone who wants to transfer their Reward Credits to someone else, or buy concert tickets in advance.”

Speaking of the new cards, I actually know people who are retaining their 2011-12 Seven Stars cards because they’re more distinctive and better differentiate them from Diamond and other lower-level cardholders.

Photo: Pulse of Las Vegas Blog

Seven Stars Insider – September Edition

Here is the latest Seven Stars Insider newsletter.  This is good information if you are a Harrah’s player and a Total Rewards card holder and has now been tailored for all levels of card holders.

The newsletter doesn’t teach you how to “game” the system, but rather how to maximize your comps.  Sign up for the newsletter here.

NOTE: While this newsletter was originally designed exclusively for Seven Stars cardholders, there is useful information for anyone who has a Total Rewards® player’s card and/or plays/stays at a Caesars property.  Please feel free to pass this on to your friends.  Back issues of the Seven Stars Insider newsletter are available online at http://www.sevenstarsinsider.com.  You will need Adobe Acrobat to view them, but this is a free program available at www.adobe.com.

It’s now easier to find the Seven Stars Insider Web site:  Simply go to:

 >> www.sevenstarsinsider.com <<

 Las Vegas

Restaurant Week

If you’re in Las Vegas between now and September 11, you’ll not only have the opportunity to get some good dining bargains, but help out some needy charities, as well.  With three-course breakfast, lunch and dinner specials running $20.11, $30.11 and $50.11, respectively, participating restaurants include Serendipity3, KGB, Hyakumi, The Range, Eiffel Tower, Bill’s Steakhouse, Payard, Beijing Noodle No. 9, Martorano’s, Rao’s, Mesa, Toby Keith’s I ♥ This Bar & Grill, and Empress Court.

Fast Cash Available Longer

I haven’t independently verified this, but a reader writes that those Fast Cash tickets the slot machines spit out with your winnings are now valid for 180 days, two months longer than previous.  It’s still a good idea to go home with your cash, so take those slips to the cashier before you leave Las Vegas.

 

Lake Tahoe

 Signature Event

My e-mail in-box was strangely empty concerning last month’s event at Lake Tahoe.  Let’s hope that no news is good news.

 

Atlantic City

Hurricane Irene: More Than Storm Damage

It certainly was no fault of the casinos, but the closure of the four Caesars-owned casinos (as well as all of the casinos in Atlantic City) left many players with hundreds of dollars’ worth of free play coupons and other offers they were unable to use.  According to a host, “corporate” made the decision not to honor them now that the casinos are back open.  Big PR blunder, in my humble opinion (and many others who have written me).  [While Harrah’s Chester in Pennsylvania was closed only from 8 p.m. Saturday through noon on Sunday, they are not honoring free play coupons either.  Borgata is honoring its “Hurricane Sunday” free play offer September 25.  I didn’t survey the other AC casinos.  Dover Downs in Delaware, however, is honoring its promotions from the hurricane weekend during Labor Day weekend.]

‘We’ll Buy The Food If You Buy The Drinks’

Once again, you gotta read the fine print in your offers.  I booked a two-night stay at Caesars that included – what I thought was – a $150 food and beverage credit.  As instructed, I charged dinner and lunch from two of the participating restaurants, but when I checked my bill on the TV set, it showed two charges which I thought should have been picked up by the offer.  Turns out, the offer was only for food.  My bottle of wine at dinner and two iced teas at lunch were at my own expense.  No big deal, but it seemed a little odd.  Apparently, I wasn’t the only one to question this, according to the folks at VIP Check-In.  [Cheapskate that I am, before checking out, I went next door to Harry’s Oyster House and got 2½ pounds of “peel-and-eat” shrimp to go – worth about $40.  I wasn’t about to give back any of the $150!]  Related to this, similar promotions were offered in different denominations, but some also included restrictions regarding which hotels were available on certain days.  Also, remember that, in order to use an offer like this, your hotel stay must be booked under a specific offer code.  Just because you are staying at a participating casino hotel during the time the free deal is offered doesn’t automatically allow you to take advantage of the promotion.

Cash Banks To Close Early

Now, in the category of “What are they thinking?”  First, actual cash back was changed to free slot play which is good for up to 90 days after you earn it.  Now that three-month deadline has been reduced to 60 days.  Fine for those of us who frequent Atlantic City to take advantage of it, but not so good for those who make the trek perhaps once a quarter.  I’ve heard from several people in the latter category, and they are not happy.  With Borgata, Resorts, Trump and Golden Nugget – and perhaps Tropicana and Hilton (I’m not familiar with their player’s card programs) – all allowing 90 days, this puts Caesars casinos at a severe disadvantage when it comes to attracting big-time players who don’t have the time or the inclination to travel to Atlantic City on a more frequent basis.  Whether they will follow-through or not, several have written to me and said “this is the last straw” and the final incentive they need to switch allegiances.

Seven Stars Benefits – That Don’t Exist

If you want to know what special benefits exist at the four Caesars Atlantic City casinos, don’t depend on the Total Rewards Web site.  According to the site:

Bally’s

  • Access to SEV lounge Thursday – Sunday (Available at Harrah’s Only)  [My guess is that “SEV” refers to the Seven Stars Lounge which is available also at Caesars.  And what about “exclusive access” to Bally’s Diamond Pointe area?  See more on this below.]

Caesars

  • Access to SEV lounge Thursday – Sunday (Available at Caesars Only)  [See comment above regarding Bally’s.]
  • Access to our exclusive slot room, Diamond Cove, Mondays – Thursdays  [Ah, but see the next “benefit”!]
  • Access to our exclusive slot room, Diamond Cove every day, including weekends and holidays  [So, if it’s available to you every day – “including weekends and holidays” (what other choices are there?) – why list as a “benefit” that it’s accessible Mondays – Thursdays?  But, wait, there is no Diamond Cove at Caesars!  The “exclusive slot room” is called Palace Court.]

Harrah’s Resort

  • Access to our exclusive slot room, Diamond Cove, Mondays – Thursdays  [See comments above regarding Caesars.]
  • Access to our exclusive slot room, Diamond Cove every day, including weekends and holidays  [See comments above regarding Caesars, but note that there is a Diamond Cove at Harrah’s.]
  • [Why is there no reference to the Seven Stars Lounge?]

Showboat

  • Access to our exclusive slot room, Diamond Cove, Mondays – Thursdays
  • Access to our exclusive slot room, Diamond Cove every day, including weekends and holidays  [Uh, it’s called “Jackson Square” at Showboat.  See comments above regarding these other “exclusive slot rooms”.]
  • [Why is there no reference to the complimentary Sunday brunch from 10 a.m. to 1 p.m.?]

And, what’s the big deal about access to these “exclusive slot rooms”?  Most of the time there is no one standing guard to check player’s cards, and I find it hard to believe that someone showing up with a wad of $100s and no Diamond or Seven Stars card is going to be denied access.

Bally’s

Goodbye, Red Pearl; Hello, Nanking

When Mr. Ming’s reopened as Red Pearl, I was sadly disappointed at the interior design, as well as the food.  The sign now reads, Nanking – Asian Fusion, but it doesn’t seem to be open yet.  Let’s hope for some improvements.

Caesars

Seven Stars Lounge Needs Some Direction

While I’m flattered that my opinion seems to be important to a lot of people who play in Atlantic City and want to know what I think of the new Seven Stars Lounge, I wanted to hold off making comments until it had been open a while.  However, after three months and five personal visits (three for cocktails – twice on weeknights, once on a Friday; once for lunch; and once for late-night dessert and after-dinner drink on a Saturday) – and many, many negative e-mails from Seven Stars cardholders, I feel compelled to raise some issues that someone needs to address.  The biggest problem is the room itself, but, hey, you work with what you’ve got, and there wasn’t much you could do with that big box of a room, formerly housing the Bacchanal.  The décor and furnishings are another story.  The style certainly isn’t to my taste, but you’re never going to please everyone.  What the room does need is more tables.  It shouldn’t take a rocket scientist to notice that the first seats to go are those surrounding tables.  Those long lavender sofas may look nice around the perimeter of the room, but try setting your drink down – or, worse, try to balance a bowl of soup or a plate of food – on those tufted leather (faux leather?) “cocktail ‘tables’”.  When a server brought my iced tea at lunch, she offered to leave behind her tray so I would have something solid to put my drink on.  Why go to all that expense to create a fancy atmosphere, then leave a beat-up serving tray behind so your guest has some place to rest his food and drink?  Come on, now.  And, speaking of food, for weeks I had been salivating over the sweet corn bisque and crab fritter I spotted on the menu.  When I finally got a chance to order it, it tasted like a bowl of warm milk into which kernels of raw corn had been scraped.  I barely had two spoonsful, and pushed it aside.  It was tasteless, and the undercooked corn was bitter.  God knows what that light green “oil slick” floating on top was!  Worse, the server never even questioned why I would leave almost a whole bowl of “soup” practically untouched.  That evening, a gentleman sitting next to me at the bar ordered the “Filet Mignon”.  The meat was about the size of a silver dollar and was artfully balanced on about two tablespoons of mashed potatoes.  He admitted he didn’t expect a full dinner, but this was ridiculous, he said – especially when he could have gotten all the prime rib he could handle by heading downstairs to the Diamond Lounge.  And, for those of us who just want a couple pre-dinner cocktails, is it too much to ask for the availability of some mixed nuts, or a nice cheese plate (as they have at the Harrah’s lounge)?  I even hinted to the server that maybe he could “borrow” some nuts from the Diamond Lounge downstairs, but the thought went totally over his head.  Oh, and don’t even think about ordering any food from the bartenders.  If you’re sitting at the bar, they’ll hand you a menu, but it’s up to you to track down a server (or hope one stops by) to place your order.  Considering that the bartenders are rarely that busy, and spend most of their time watching TV or talking to their colleagues, isn’t it too much to ask that guests deal with two different employees just to get a shrimp cocktail?  Again, the bartenders at Harrah’s take orders, as do the bartenders at the Diamond Lounges.  (On my last visit for a late-night after-dinner drink and some ice cream, I sat at the bar for five minutes before someone came to take my drink order – in the scheme of things not that long, but when you’re sitting alone watching the bartender glued to a soccer match on TV and chatting with the other servers, it seems like an eternity.)  When she finally spotted me, she asked, “Is this your first time here?”  “No, actually, you made a drink for me about 30 hours earlier,” I replied.  When she asked if I wanted some food, I said, “Just a little dessert.”  She brought me the menu (which I didn’t need), and when no one came to take my order, gently chided me for not propping the menu upright on the bar.  I apologized for not knowing the “secret code” necessary to get served.  Enough already!  Just take my order and relay it to a server.  Finally, how about a friendly greeting when you enter?  Unlike Harrah’s (and I hate to keep making comparisons to such an established operation, but maybe the folks at Caesars could learn something instead of going out of their way to be “different”), a revolving door of the same folks who work at VIP Check-In, as well as the Diamond Lounge, swipe your player’s card as you enter.  It’s fine if you know the person, but, usually, the individual sitting there is busy checking personal e-mails and barely gives you the time of day.  He or she is probably bored due to the fact that so few people are frequenting the lounge.  In addition, management needs to be more visible – and shouldn’t be wasting time bringing food orders to tables when there appears to be plenty of servers.  If the rumor is true about the high level of staff turnover – and I’ve heard it from a number of sources – someone in charge needs to step up and fix a very broken situation.  I’ll stick to the Caesars Diamond Lounge where I feel I’m treated more like a real VIP.

Parking Garage Reminder

Have you ever self-parked somewhere, only to return later and forget where you parked?  Caesars offers “memory joggers” in the form of little cards near the elevator that read:

 

WELCOME TO CAESARS

YOU ARE PARKED ON

FLOOR

X

COLOSSEUM GARAGE

 

Nice touch!

Nero’s: Two Thumbs Down!

Maybe it’s because I had just seen Spartacus a few days earlier on TCM, but the first thing I did after finishing dinner at Nero’s last month was make a fist and point my thumb downward.  After a three-year absence (I’d had a succession of less-than-desirable experiences there, including a disastrous Seven Stars “Celebratory Dinner”), I returned reluctantly, but expecting some improvements.  Rebranded Nero’s Tuscan Steakhouse (which seems to mean that you add some cheap white bean side dishes to entrees), dinner was “OK” but nothing extraordinary.  “Steak-ed out” following dinner the previous evening at the fabulous new Vic & Anthony’s over at the Golden Nugget, my guest and I wanted something a little lighter.  I thought I found it in the swordfish special ($42), and my friend had the pressed chicken.  Both were perfectly cooked:  The fish was not overly done and had the requisite grill marks; the chicken was crispy on the outside, moist on the inside.  However, both entrees were just bland, both in taste and presentation. My fish came with a few stalks of broccoli raab, some potato puree and a big glob of what I would best describe as fig chutney.  Now, I love figs, but this stuff would have been more appropriate slathered on toast at breakfast.  It was cloyingly sweet, and there was so much of it, it dominated the plate – and not in a good way.  And, what about that special treatment for Seven Stars cardholders?  Nothing – not even the chocolate-covered strawberries which the table next to us received.  (Even Reflections over at Harrah’s Resort was giving complimentary mimosas at breakfast – and, not only to Seven Stars cardholders, but to Diamond, as well.)  In summary, Nero’s is just a little “tired” and could use a makeover.  With its dark paneling and subdued lighting, what once seemed clubby and elegant, now just seems dated and claustrophobic.  When Caesars closed Primavera, it should have shuttered Nero’s as well, and made the entire floor the Atlantic Grill.  I haven’t tried it, but I plan to write a full report next month.

Harrah’s Resort

Dos Caminos

Be sure to bring your flashlight if you dine at Dos Caminos.  While I enjoyed my dinner there last month, it was almost impossible to read the menu due to the low light level.  Even the servers used flashlights to confirm who-ordered-what before bringing it to the table.  The food was delicious, but don’t expect Taco Bell – or that fast food chain’s low prices.  Three tacos (made with high-quality and perfectly grilled beef – not ground beef with “fillers”) will set you back about $17, as will a modest-sized serving of chicken enchiladas.  Two entrees also included a coffee-cup sized bowl of rice and another of saucy beans, i.e., one bowl of each to share.  And, yes, the food’s a bit on the spicy side – not overwhelming, but be forewarned.  Back to the pricing:  The least expensive bottle of red wine hovers in the mid-$30 range.  Also, unlike most Mexican restaurants, there are no baskets of complimentary tortilla chips and salsa.  As a matter of fact, be prepared for the “upsell” as your server enthuses over your choice of several handmade guacamoles – all at an extra charge, of course.  In a world of casino dining that seems to focus on steakhouses and Italian eateries, it’s nice to have the option of “Modern Mexican”.  I just hope there is more demand – and Harrah’s does more to promote it.  Unless you know those restaurants upstairs exist, it’s easier to grab a quick meal at Bob’s Bar & Burger (as awful as their burgers are) and Reflections, or something more substantial at McCormick & Schmick’s.  Despite what the ad for Dos Camino touts, it was a Friday night around 11 p.m. and I didn’t see anyone “shaking their maracas to the hottest DJs on the Shore”.  The music was a little on the loud side, but the place was practically empty.

General

Seven Stars Countdown

Following up on an item from last month, for the benefit of those Diamond cardholders who aspire to Seven Stars status – and those former Seven Stars cardholders who may be returning to the fold this year – let’s track how long it takes.  As I wrote in August, I know someone who topped 100,000 tier points July 29.  Here’s a chronology of “events” leading to receiving the actual card – just a week later!:

  • July 29 – Player earns 100,000+ tier points.
  • August 1 (or could have been July 31) – Both Total Rewards Web site and myTR app show not only up-to-date tier score, but indicate player’s “Current Tier” as Seven Stars.
  • August 4 – Player receives Total Rewards statement via e-mail which also indicates Seven Stars status.  Local host at Harrah’s Chester prints new cards.  Player takes cards to Atlantic City to add photograph.
  • August 5 – Player receives e-mail confirmation from Total Rewards.
  • August 12 – Player receives official Seven Stars welcome package and booklet

Not bad, considering some folks have complained that it took weeks – which is what this player was told.

Extra Credit

Many restaurants in Caesars casinos around the country participate in Open Table (http://www.OpenTable.com).  It’s a quick and easy way to make a dining reservation and you can earn Dining Reward Points for OpenTable Dining Cheques which can be used at any participating OpenTable restaurant.  Most restaurants earn you 100 points per reservation, but many offer “specials” that earn 1,000 points for dining on a certain day and at a select time.  You need a minimum of 2,000 points to redeem a Dining Cheque, issued in three denominations, with the following point values:

United States:
2,000 OpenTable Points = $20 OpenTable Dining Cheque
5,000 OpenTable Points = $50 OpenTable Dining Cheque
10,000 OpenTable Points = $100 OpenTable Dining Cheque

Canada
Redeem 2,000 points and get a $26 OpenTable Dining Cheque
Redeem 5,000 points and get a $65 OpenTable Dining Cheque
Redeem 10,000 points and get a $130 OpenTable Dining Cheque

United Kingdom
Redeem 2,000 points and get a £15 OpenTable Dining Cheque
Redeem 5,000 points and get a £37.50 OpenTable Dining Cheque
Redeem 10,000 points and get a £75 OpenTable Dining Cheque

Ignorance Is Not Always Bliss

I met a very charming couple from Pennsylvania at the Caesars Seven Stars Lounge.  They had been Seven Stars cardholders for more than three years and never knew about the Seven Stars Lounge at Harrah’s Resort – despite the fact that they stayed and played there almost exclusively (often in the shadow of the lounge at Diamond Cove).  As we talked longer, it was clear that – other than the “basics” – they knew very little about all the benefits they were due.  Part of the problem, we surmised, is that their host is a “freelancer” (based in Pennsylvania) who represents a number of casinos and probably isn’t aware herself.  The couple also confided that her service has deteriorated over the years, but they’re embarrassed to complain and feel awkward expressing their frustration because they’ve become so “close” to her.  Lesson #1 folks, if your host isn’t doing his/her job, ask for someone else.  Directly and indirectly, you’re paying this host’s salary.  If you owned a business, you’d fire an employee who wasn’t performing; it’s the same with your host.

Tipping Tips

On the Seven Stars Insider Web site, I note that the staff at the Seven Stars Lounge at Harrah’s Resort in Atlantic City treats its customers very well, and that customers should do likewise, i.e., be sure to leave a gratuity.  From what I – and several others – have observed, too many people are simply walking out of the Diamond and Seven Stars Lounges and not leaving tips (or modest ones, at best).  For years I have been advocating that guests should receive an itemized “bill” with all their drinks and food.  It would be stamped with a big “Complimentary” but also, in large letters, it would say, “Gratuity Not Included”.  People don’t realize the value of what they are receiving, for one thing, and others are just plain cheap.  They figure they dropped a bundle in the casino and are “owed” all this free food and drink (and, apparently, service).  Caesars could do its wait staff in these lounges and clubs a great service by taking my advice and presenting “checks” to everyone before they leave.  Not only might it increase gratuities for the servers, but it would educate players what they’re getting in return for their play on the casino floor.

‘Bait and Switch’?

Speaking of new cardholders, since it appears that a number of players are just starting to qualify for Seven Stars for the first time, they may be disappointed to learn that the gifts listed in the descriptive copy on the Web site – “We’ve chosen a wide range of items that will apply to even the most discriminate of tastes.  From a Garmin Nuvi to a set of Reed & Barton wine glasses, no object will disappoint.” – are not even being offered.  The only “choices” – if you can call them that – available this year are one of two digital cameras, a 3D Blu-Ray player, an Apple 8GB iPod Nano or a Kindle.  Nice gifts, but if you’re a “techie” you probably already have any of these items you’d be interested in.  You’ve either purchased them, or gotten them through some other casino giveaway.  Hopefully, next year, there will be more to select from.

Time For More Spelling, Grammar and Punctuation Lessons?

A sharp-eyed newcomer to Seven Stars found yet another error in the fancy book everyone gets:  On page 45, the “Unforgettable Trip to Chicago. . .must be taken in it’s [sic] entirety during one trip.”  Then there’s the Contact page on the Total Rewards Web site.  One of the FAQs is “How do I get in touch with Caesars’s [sic]?”  Perhaps the writer wasn’t sure which form to you, so he/she used several to cover all bases.

General Manager’s Clubs

Seven Stars cardholders (and Diamond cardholders with 30,000 or more tier points) have a nice benefit in the General Manager’s Clubs at several casinos in the Midwest.  Each Club is a little different in what it offers, according to those who have visited.  For instance, while the Diamond Lounge in Kansas City charges for alcoholic beverages, the GM Club doesn’t.  There is more limited food service than in the Diamond Lounge, but the quality is higher, e.g., prime rib, shrimp.  There also are iPads to use, a massage chair, Wii and other “toys” (as someone described them).  At the Horseshoe in Council Bluffs the food offerings are a little more extensive, but not by much, report others.  In addition, the GM Clubs hold special events and promotions.  Some of the GM Clubs, in Joliet, for instance, are “virtual”, i.e., there is no physical GM Club, but perhaps just a kiosk in the Diamond Lounge to swipe your player’s card for some special drawing or event.  After an overnight stay in Joliet a couple months ago, I have been bombarded by special offers, free play, dinners, etc., all part of my membership in the GM Club.

Don’t Believe Everything You Read In The Papers (or Magazines)

The editors of Total Rewards Magazine need a geography lesson.  Harrah’s Resort in Atlantic City is not located on the Boardwalk, and the Atlantic Grill is open at Caesars (which is on the Boardwalk), not Harrah’s.  According to the Fall 2011 edition, “Harrah’s [Resort] already had a baker’s dozen of delectable restaurants, but four new eateries have made this casino the culinary king of the Boardwalk. . . .Atlantic Grill, run by Food Network veteran chef Anthony Amoroso, offers organic freshwater and seafood delights along with spectacular views of the ocean.”

Updates

  • Caesars Atlantic City – Just when I thought it safe to enter my room and not slip on menus from local restaurants, there it was again!  A.C. Pizza Palace II is back!  (At least the elevator that wasn’t recognizing key cards is working again!  As a matter of fact, a couple weekends ago, you didn’t even need to insert your key; just push a button and up you went.)
  • Harrah’s Chester – I guess we’re all going to have gamble a little more there.  A much-needed paint job in the self-parking garage started, but it seems to have stalled at the first level.  I’d be happy to pitch in a few bucks; it would be cheaper than recovering from several near collisions in the garage due to the poor signage and worn-off markings on the garage floor.
  • Harrah’s Resort Atlantic City – They actually reprinted the Straight No Chaser posters with the misspelling of Harrah’s; however, someone forgot to replace the one out front at the Brigantine entrance.

Let’s Try This Again. . .

More than a year ago I made a couple suggestions which, I think, are worth restating:

  • Toll-Free “Hotline”- Major airlines and hotels have them for their “elite” customers, why can’t Caesars have a dedicated Seven Stars toll-free number where cardholders can call to get answers to their questions?  Too many times, you ask someone a question and he/either doesn’t know, or gives you the wrong answer.  One definitive source would make life a lot easier.
  • Advisory Board – Several years ago I was honored to be part of an advisory board for Starwood Hotels & Resorts.  There were 30 us serving staggered three-year terms, i.e., there were 10 new members joining the board each year, as 10 others “retired”.  All of us booked a considerable number of hotel room nights each year and planned a wide variety of events including annual conventions, incentive trips, etc.  We met over weekends three times a year at various properties around the country.  Couldn’t Caesars benefit from the ideas and thoughts of its “best” customers?

Question Of The Month

My husband and I have to be in Los Angeles the weekend before Thanksgiving.  We thought it would be great if we took a nonstop flight from there to Philadelphia (there are no nonstops from our home airport near San Diego), spend a few nights in Atlantic City, take the train (at our expense) to a nearby town in New Jersey to spend Thanksgiving weekend with our kids, then fly back to San Diego from Philadelphia.  My host tells me my annual Seven Stars trip has to be a round-trip ticket from my home airport to the casino’s local airport.  That just doesn’t seem right.  Any suggestions which might be beneficial to me?  My understanding is that you have a $600 per person coach airfare credit, and you can use it practically any way you want.  Your request seems extremely logical, and should not be a problem.  Give your host this example:  My “home casino city” is Atlantic City/Philadelphia.  I spend spring, summer and fall there.  However, in the winter, I travel to my second home in Florida.  I decide to take my Seven Stars trip to Las Vegas in mid-April, and return not to Miami, but Philadelphia.  Do you think Caesars is going to make me travel back to Philadelphia (at my own expense) just to start the trip from my “home” city?  Or make me fly back to Miami, when it’s more convenient for me to return to Philadelphia?  If your host won’t book it, speak to her supervisor – usually the casino’s director of marketing.  Your host is ill-informed and not very accommodating.  I’d also ask for a new host.

Great Race Giveaway

I’m not sure who came up with this promo, but someone should have thought it through a little better.  I know too many people who are sending their Total Rewards cards to their friends around the country and asking them to swipe in at their nearest Caesars casino and play the requisite one tier point.  [Of course, I’m not suggesting you do this!]  Considering how cautious Caesars and many other casinos are when it comes to requiring identification for most transactions, I would have thought that this would have been the first requirement, i.e., physically presenting your card with ID at a Total Rewards Center.  Too late now!

Darryl D. McEwen, Publisher

Seven Stars Insider

Seven Stars Insider – August Edition

Here’s the latest edition of Seven Stars Insider.  As always there is a lot of good information. This is an easy read and an excellent resource for Caesars Total Rewards players.  Head over to Seven Stars Insider to sign up for the newsletter.

Seven Stars Insider – August 2011

NOTE: While this newsletter was originally designed exclusively for Seven Stars cardholders, there is useful information for anyone who has a Total Rewards® player’s card and/or plays/stays at a Caesars property.  Please feel free to pass this on to your friends.  Back issues of the Seven Stars Insider newsletter are available online.

It’s now easier to find the Seven Stars Insider Web site:  Simply go to:  www.sevenstarsinsider.com

Lake Tahoe

Signature Event
Lots of folks are not happy that the official invitations didn’t arrive in the mail until just about a month before the Event, set for August 18-21.  (Some people got theirs via e-mail and were directed to make arrangements through their local host.)  In addition, several people reported difficulties in getting through on the toll-free number to make their reservations.  Others received an invitation which included a hotel stay, not at Lake Tahoe, but in Reno (with transportation provided daily between the two venues)!  That’s at least an hour away.  Kind of like inviting someone to the Event in Atlantic City, but putting them up outside Philadelphia.

According to the web site, “Let Harrah’s and Harveys [sic] Lake Tahoe entertain you for four days amidst the picturesque setting of the Sierra Nevada.  With so many spectacular outdoor activities to choose from, we’ve designed a personal Tahoe Adventure just for you!  Also, look forward to enjoying great music under the stars at our Harveys Lake Tahoe Outdoor Arena, featuring Grammy® and Academy of Country Music Awards winner Miranda Lambert on August 19.  The fun does not stop there, with a Seven Stars only Millionaire Maker Slot Qualifier and many more exciting offers to come!”

Considering it’s just a little more than two weeks before the event, why does the Web site still say, “Check back soon for updates” when the site hasn’t been updated in months?  If no one is going to maintain and update these Web sites, why even bother?  [And why list the three Events in an order different from how they are scheduled?  Ever since I found the site, in my mind, I thought the Lake Tahoe Event was going to be in October.]

Las Vegas

Harrah’s

The More Things Change. . .
Those of you who were frequenting Las Vegas back in 2007 may remember when the Diamond Lounges were serving “real” food.  Here’s a link someone sent me to a blog that wrote about it (and included photos):

New Orleans

October Signature Event
To be offered on two separate weekends, October 6-9 or 13-16 (that second weekend coincides with the Crescent City Blues and Barbecue Festival), the final 2011 Signature Event will be held in New Orleans.  Already announced are an open-air dinner at the Crazy Lobster Restaurant on the pier near the river, a boat ride on the Mississippi, a cooking demonstration and dinner in the theater featuring chef John Besh, and a ride on a Mardi Gras float from Harrah’s hotel to Bourbon Street where participants will disembark and be entertained on two terraces overlooking the street.  Of course, again, nothing about this is listed on the Web site.

Harrah’s Cherokee  (North Carolina)

Seven Stars Lounge
I stand corrected!  Last month I wrote that the only Seven Stars Lounges were located at Caesars and Harrah’s Resort in Atlantic City, and at the Horseshoe in Hammond, Ind.  In addition, there is a Seven Stars Lounge just off the Fresh Market Square Buffet at Harrah’s Cherokee.  Several years ago when I visited Cherokee’s Diamond Lounge (now also called the VIP Lounge or Seven Sisters Lounge) there was a separate Seven Stars section that offered a special menu from which you could order a selection of sandwiches prepared to order.  If anyone wants to send me information about the Seven Stars Lounge, I will be happy to publish it.

Harrah’s Chester  (Pennsylvania)

Getting It Right
As opposed to the modest offerings at Caesars July 4th fireworks viewing party in Atlantic City (see below), Harrah’s Chester did it right a few weeks later with a champagne barbeque on the terrace of its racetrack grandstand.  Beautiful white floral arrangements graced all the tables, while a Jimmy Buffet-style band entertained.  The menu consisted of mini-Kobe beef hot dogs, “All-American Sliders” (mini-hamburgers), corn on the cob, delicious barbequed chicken (which had been marinated in Coke and bourbon – yum!), fingerling potato salad and an ice cream sundae bar – along with a full bar featuring top-shelf brands (not just champagne).  And to the credit of an “on the ball” food and beverage staffer, when I requested a non-alcoholic beer (which I didn’t realize wasn’t being offered), he practically flew back inside and brought an ice-cold Sharp’s to my table.  Talk about great customer service!  I’m just sorry I didn’t get his name.

You’ve Come A Long Way, Baby
After four – often less-than-satisfying, but always improving – Sunday brunches at the Cove, I’m happy to report that on the fifth they finally got it right.  Like stars aligning in the heavens, service and food really came together July 31.  Management had added more employees, and the wait staff seemed more comfortable in their roles – which in the evening are considerably different from when they serve diners ordering from a menu, rather than selecting their own food from a buffet.  It’s not perfect, but expect even more improvements in the weeks to come.  If you tried the Cove’s Sunday brunch in the past and walked away disappointed, give it another shot – I think you’ll like what you find.  [One small quibble: How about some variations on the menu?  While I’d hate to see that wonderful cucumber, tomato and mozzarella salad disappear, perhaps the chefs have some other interesting combinations they’d like to showcase.  Same with the chicken breasts and risotto, and the crab-stuffed fish with polenta.  If you’re going to try to cultivate a “regular” crowd, my guess is that folks are getting tired of the same entrees week after week.]
Atlantic City

Bally’s

Half The Credit For The Same Play
It’s clearly marked, but those 98% pay “Wild Party” slots near the escalators on Bally’s main casino floor earn only half the number of tier credits as all other machines.  For example, instead of $5 of play earning one tier credit, it takes $10 – similar to how video poker players earn TR credits.  The real beneficiaries are those who don’t have a player’s card and, theoretically, will get more return on their “investments”.

Caesars

Seven Stars Lounge
A good description of the new lounge can be found at this link:

I’m not sure how long it will be available online, but it’s from The Press of Atlantic City’s weekly At The Shore.  It’s unfortunate there were no comments solicited from Seven Stars cardholders who have visited the lounge.  The feedback I’m getting is less than positive (on the décor, the food and the service), but folks are willing to give management and the kitchen some time to get their act together.  The problem is that Alisa Hammill and her team at Harrah’s Resort have set the bar so high – and, let’s face it, there is a “comfort factor” over there since it’s been open for so long.

Menu Mystery
While I’m always grateful to be included in some of the nice parties hosted by Caesars, I was a little surprised by the food offerings at the private viewing party for the July 4th fireworks.  While the invitation promised “our favorite 4th of July food,” what was served were hot dogs, mini hoagies, funnel cakes, and a few other items (which I can’t recall because I was so disappointed with what I saw).  I have no problem with hot dogs and hoagies, but I’d like something to go along with it, e.g., potato salad, cole slaw, or even some potato chips. I ended up next door at Trump Plaza eating a hamburger with some french fries, and then returned for the fireworks. (I also took in my own cocktail because I’m suspicious of invitations that promise “signature cocktails”. Too many times that means some fruity drink made with vodka or rum – and no other options. Turns out there was a full bar, but I wasn’t about to take a chance.)  And, finally, who sat in that special roped-off section?  It seemed a little odd to give special treatment to such a small select group of people.

Harrah’s Resort

Off The Hook: Now You See It, Now You Don’t
One month, five stays in five different rooms in the Waterfront Tower, and in three of the bathrooms there were no towel holders.  Is someone stealing them?  Have they been declared some sort of hazard, and management removed them?  What’s up?  Unless you know what’s supposed to be there, it just appears that part of a towel bar might be missing.  (Maybe, because it was July, the towel holders were on vacation somewhere with the notepads and pens, as well as the coffee packets and laundry bags that used to be in the rooms too.)

It’s Called A Pep Rally, Not A Dinner
The invitation promised a “chance to sit down to an invitation-only dinner with your fellow VIPs and all your favorite TV chefs.”  What it turned out to be was 1,199 other guests and I – and no TV chefs I could spot – crowded around tables of 12 (that would have more comfortably seated 10).  Taking our seats around 10 p.m., we were faced with an underdressed and lifeless “salad” of mixed greens, “hiding” a thick slice of under-ripe, pale and tasteless tomato.  Adding insult to injury, as my father used to say, nearly 45 minutes later (about 40 minutes after everyone had finished his/her salad), out came chef Robert Irvine in his trademark tight T-shirt and tattered jeans.  He insisted that everyone stand up, wave their arms, and “hoop ‘n’ holler” – even to the point of barging into the audience to embarrass anyone who wasn’t intimidated by his threats to keep up this madness (and hold dinner until everyone cooperated).  Even though I had a front row seat to his much-anticipated cooking demonstration, I’d had enough and walked out.  (It also didn’t help that one of the servers assigned to our table had overwhelming body odor!)  According to some who remained, dinner was finally served around 11:15, but the menu, preparation and presentation were nothing extraordinary.  Me?  I had dinner at Dos Caminos – more on that next month.

Table For Two At Luke Palladino – Oceanview, Please
Browsing once again through the [still out-dated] in-room guest guide, John D. Smith –  in his “A Few Words From The General Manager” – writes, “You’ll enjoy a dining experience where the delicious cuisine and attentive service are only surpassed by breathtaking ocean views.”  Huh?  What ocean views?  Perhaps Mr. Smith needs to spend a little time walking around his hotel to familiarize himself with the restaurants.  I’m not aware of any restaurants at Harrah’s Resort with ocean views.  Last time I checked, Harrah’s was located in the Marina District, not on the Boardwalk.  [And, by the way, it’s McCormick & Schmick’s, not McCormick & Schmicks – there goes that aversion to apostrophes again!  And it’s: “surpassed only” not “only surpassed”.]

Gone, But Not Forgotten
Though he resigned in April, former Senior Vice President and General Manager Jay Snowden is still “signing” letters.  I received one July 23 thanking me for playing at Harrah’s Resort and informing me that I had earned slot dollars on a prior visit.

General
Seven Stars Countdown
For the benefit of those Diamond cardholders who aspire to Seven Stars status – and those former Seven Stars cardholders who may be returning to the fold this year – let’s track how long it takes.  I know someone who topped 100,000 tier points July 29.  On July 30 he contacted his host, but she insisted she wasn’t aware of this since “her system” takes 24 to 48 hours to register tier points.  (Odd, because this player’s My TR iPhone app – see more on this below – was up-to-date, as were the computers at Total Rewards, the Rewards Kiosks and the readouts on the slot machines)  I’ll keep you posted each step of the way to detail what happens when, and how long it takes to actually receive the coveted blue card.

Clubs or Lounges?  Seven Stars or Seven Star?
OK, this is not a big deal, but why the inconsistency?  Most of the literature calls them Diamond and Seven Stars Lounges, but the names posted outside many of the facilities call them Clubs.  Ditto with Seven Star and Seven Stars.  Which is it?  [The cards say Seven Stars Club.]

Total Touch – Totally Frustrating
Speaking of consistency, there seems to be none when it comes to everyone’s encounters with Total Touch.  In terms of beverage service, it’s been “hit or miss” or me – but my only experiences are at Bally’s in Atlantic City or Harrah’s Chester in Pennsylvania.  Either the drink arrives within five minutes or not at all.  However, for a company that is doing everything it can to promote itself as “green” why does it mail so much paper and make it so cumbersome to download free slot play?  Here are step-by-step examples of what it takes at Bally’s vs. practically every other non-Caesars casino:

Bally’s
Other Casinos
1.      Computer assigns amount of promotional free play.
1.      Computer assigns amount of promotional free play.
2.      Computer assigns random 3-digit code.
2.      Casino alerts customer via e-mail.
3.      Casino prints special coupon with code.
3.      Customer goes to casino, inserts player’s card into slot machine.
4.      Casino mails coupon to customer.
4.      Customer enters 4-digit PIN.
5.      Customer must remember to bring coupon (or memorize/write down the code and have it when he/she arrives at casino
5.      Customer touches appropriate button on keypad, e.g., 1 to download free play, 2 to check comps, 3 to check tier score, etc.
6.      Customer inserts player’s card into slot machine
6.      Customer selects amount of free play to download.
7.      Customer touches “Use Offer” button.
7.      Play is downloaded.
8.      Customer enters 4-digit PIN.

9.      At prompt, customer enters 3-digit code.

10.  Play is downloaded.

And, this is if the system is working properly.  I had to go to three different machines before I could find one that would accept my offer last month.  Plus, it takes an annoyingly long time for the system to register your card.  You could get hypnotized sitting there watching those silly little “balls” banging against themselves while the screen reads “One Moment Please” – which, of course, frustrates me because it should read, “One Moment, Please”.

Aside from fewer steps – and the fact that the Bally’s system involves printing and mailing unnecessary coupons (why not just e-mail the 3-digit code and the dates/times the free play is valid?), the customer has to remember to bring the coupon – or at least write down the code or commit it to memory.  But what if you’ve been traveling and not checked your mail?  Under other casinos’ systems, all you need to do is insert your player’s card into any slot machine, log-on with your PIN, and check to see if you have any free play.  Hopefully, Total Touch is set-up to offer a similar system in the future.

Nothing Express About Express Play
As has been pointed out before, at those casinos without Total Touch, there are similar multi-step procedures – unless the casino has mailed you a coupon you can take directly to a slot machine.  Otherwise you have to:
1.      Find a kiosk (which could be a “Promotional Kiosk” or a “Total Rewards Kiosk” – read the fine print on your offer).
2.      Swipe your player’s card.
3.      Enter your PIN.
4.      Download a voucher.
5.      Go to a cashier and exchange the voucher for “generic” Express Play coupons.
6.      Take the coupons to a slot machine to redeem your free play.

Making it even more complicated is the fact that many of the generic Express Play coupons expire the day you receive them, or within five or six days; others are good for up to a month, and still others, up to a year.  Again, if Caesars is serious about reducing waste, print more coupons with longer validation periods.

Time For Some Spelling, Grammar and Punctuation Lessons?
Maybe Caesars should consider sending its copywriters back to school for some refresher courses.

Last month Caesars in Atlantic City sent invitations offering complimentary “accomodations” during the Food & Wine Festival, and Harrah’s Chester still can’t seem to figure out whether to use “its” or “it’s” in promotional copy or in signage.

Now comes an invitation from Harrah’s Joliet that says: “CONGRATULATIONS ON YOUR GM CLUB MEMBERSHIP AND ENJOY IT’S MANY BENEFITS.”

[It’s actually easy to remember which word to use:  If you can substitute “is” for the “’s” and the sentence makes sense, you’ve used the proper word.  In the example above, it’s clearly wrong because it would read:  “Congratulations on your GM Club membership and enjoy it is many benefits.”]

Of course, what can you expect from such an “apostrophe-conflicted” company?  Why are there never any apostrophes in Caesars?  Or Harveys at Lake Tahoe (which sometimes in copy uses an apostrophe, but not in the official logo)?  Then there’s that poster for Straight, No Chaser (see below) in the elevator at Harrah’s Resort in Atlantic City on which Harrah’s is spelled both with – and without – an apostrophe.

A mailing from Las Vegas for a “Bring A Friend Cruise Giveaway” asks you to “bring a friend along [and] they (emphasis added) will also receive a complimentary three-night stay. . . .”  Further in the copy it states, “. . .have your friend sign up to become a member of Total Rewards and they (emphasis added) will be entered into a drawing. . . .”  The word “they” requires a plural reference, e.g., “friends”.  To be perfectly – and politically – correct, the copy should read, “he or she” or “he/she”.  (Also, the word “along” is superfluous.)

Unless the rules are different in Canada, someone needs to correct the copy below.  The “valued guest” referred to in this VIP offers mailing is the player to whom it was addressed; “we” is Caesars Windsor.  Last time I checked, those references needed to “agree”.  Try, “As a valued guest, you are being rewarded with something everybody can use. . . .” – except, that is, if you only ride public transportation, or pedal a bicycle!

And, I missed one big blunder until just last month. . .

The Seven Stars book detailing all the benefits (and which is available online) spells “accommodations” wrong:

At least they used the correct “complimentary”!

My TR
I finally downloaded this app to my iPhone. . .what a disappointment!  About the only thing it’s good for is checking your current tier score and available comp dollars.  It also might be useful if you’re traveling and need directions to the nearest Caesars casino.  Other than that, the individual casino listings are pretty lame and don’t really give you much information.  And, when they do, it’s generally overblown hype that reads like something written by a first-year copywriting student at the local community college.  Worse, it’s woefully out-of-date, or, in some cases totally undecipherable.  Here’s an example from the Harrah’s Chester site:

Gaming
Our renowned casino now features table games!  [Yes, since July 2010 – see below.]

Live Table Games
Scheduled to open July 18*, Harrah’s Chester will be home to the largest table games offering in Pennsylvania and Delaware. . .as well as a 25 table Poker Room.  [That was July 18, 2010!  And there is no indication what that asterisk refers to.]

Slots
Now open!  [Yes, since the casino opened, duh.]

Racing
The 2008 season features 140 live days from April 20 through December 18.  [Isn’t this 2011?]

Events/Entertainment
The highlight of the culinary options at Harrah’s Chester is , with stunning views of the racetrack and the river.  The $34.99 Cove features a Prix Fixe.  for more details.  Other dining alternatives include. .and is open daily, offering all your favorite concession food in the simulcast and racing area.  [What?!?  Doesn’t anyone read these things before they’re posted?]

Harveys [sic] Lake Tahoe’s site doesn’t fare much better:

Spend the night in one of our spectacular restaurants.  [Why, are there no hotel rooms available?]  When it comes to fun and excitement, Harvey’s Lake Tahoe is the place to be! to watch our exciting Food and Wine Festival video.  [Again, does no one review these postings?]

I didn’t check every casino’s site, but these two were among the worst I reviewed.

Annual Getaway Grief
If Caesars really wants to promote its Total Rewards Visa card, why not just download the $1,200 annual getaway travel credit on a pre-paid card?  Or just ask travellers to submit their ticket at the destination and get a reimbursement – similar to what’s done in any number of offers Caesars sends out from its various casinos?   In other words, let Seven Stars cardholders have the option of making their own travel arrangements.  That way, someone who may have a fear of a flying could drive, and use the funds for fuel and tolls, or take a train or bus.  It also would be quicker and simpler for travelers who prefer specific airlines, want to use miles to upgrade, etc.  Hosts have enough to do without serving as go-betweens arranging travel for these annual trips.  In the past, I’ve found it to be nothing but a hassle – and I’ve even written some tips which are posted on the Seven Stars Insider Web site.

Time For A Total Total Rewards Makeover?
If the volume of e-mail I received is any indication, this is a real “hot button” for players.  With a majority of Seven Stars (and “high Diamond”) cardholders as subscribers, it makes sense that the overwhelming number of respondents agreed with my suggestions.  However, even some Diamond cardholders admitted they were getting a pretty good deal, especially compared to how they’re treated at other casinos with the same amount of play.  The problem, as many pointed out, is that Caesars would need to announce changes to be effective more than a year from now, or simply “grandfather” certain players under the current system for a limited period of time.  [What do you do, some wrote, with a person who has already earned 11,000 tier points since April 1 and expects Diamond status through March 31, 2013?  Not much, other than restrict benefits, e.g., charge 10 comp dollars for entry into the Atlantic City Diamond Lounges (and maybe all Diamond Lounges throughout the country?).]  It’s an interesting dilemma. . .continue to alienate your best players, or risk offending, i.e., losing, some of your lower-level players?  I guess we just have to leave it up to the CET execs making the big bucks.

Children At Casino-Sponsored Events
There’s an old expression, “I just love having children for dinner – preferably roasted rare, and paired with a nice cabernet.”  Seriously, I have nothing against children, but what were they doing both at the July 4th fireworks-viewing party at Caesars and the celebrity chef dinner at Harrah’s Resort in Atlantic City last month?  Even the disclaimer on the back of the chef dinner’s invitation it states, “Must be 21 or older. . .to participate in any Caesars Entertainment promotion.”

Number One Complaint?  Housekeeping
Of all the e-mails I receive each month, the number one complaint is about housekeeping – from the cleanliness of the rooms and hallways to the lack of amenities, e.g., notepads, ice bucket inserts (plastic bags), drinking glasses, “Do Not Disturb” signs, pens, coffee, laundry bags, etc.  In fairness, these are the same complaints nagging non-casino hotels, as well.  Despite “green initiatives” that save some time by not making housekeepers change sheets on a daily basis, corporate cutbacks have forced housekeepers to clean more rooms, and time constraints cause less attention to detail.  While I agree with these complaints – and have lodged them myself, I also am tired of seeing dirty Room Service trays sitting in hallways for hours at a time, scratched up furniture and other painted surfaces, ripped sheets, and stained and soiled bedding “accessories” – I don’t know what you call those long pieces of fabric that cover the duvet.  Last month during several stays at Harrah’s Resort in Atlantic City, on one visit there was only a single glass in the bathroom, on others, coffee packets were not replaced (or weren’t in the room to begin with), there were no pads or pens, the “Do Not Disturb” sign was missing (causing an unwanted early wake-up call by a housekeeper), there were no laundry bags,  no plastic bag liners for the ice bucket, the bottom sheet on my bed was ripped to shreds on the side, and then there was that aforementioned piece of soiled and stained green fabric adorning the foot of my bed.  I’m no germaphobe, but even I couldn’t throw it off onto the floor fast enough.  This is not what I would call an example of the “world-class accommodations” Senior Vice President & General Manager John D. Smith touts in his “A Few Words From The General Manager”.  Also irritating is having to plug in the lamps on either side of the bed.  In a proposal to potential investors several months ago, Caesars actually bragged about how much time housekeepers saved by not plugging in lamps they had unplugged in order to operate their vacuums!  So, how do you feel?  Send me an e-mail (sevenstarsinsider@gmail.com) and I’ll share your thoughts – anonymously, of course.

Darryl D. McEwen, Publisher
Seven Stars Insider

Seven Stars Insider is affiliated in any way with Caesars Entertainment or Total Rewards®.