‘Do I Hear $30?’
Video poker messages boards are buzzing about some machines in Las Vegas that require $25 “coin in” to earn one tier credit. VP players have always needed to play twice as much as us slot machine players ($10 coinin for one tier credit), and the fear is that this policy will start finding its way into other markets where Caesars has casinos.
Eat Your Pickles – or No Dessert!
Bally’s held a pickle-eating contest on the Boardwalk last month to promote the re-opening of Pickles Deli and its new self-service ordering system.
Belt and Suspenders
Why is Caesars sending an email to alert customers they will be getting offers in the mail? Also, what’s with that first sentence? Who writes this stuff? What does “Iconic as Caesars is” have to do with the rest of the sentence – or, for that matter, the entire paragraph?
Customers at Caesars Boardwalk Buffet were a little taken by surprise last month when the venue changed its schedule to offer only brunch for $25 (beginning at 9 a.m.) and dinner for $32 (from 2 p.m. to closing). I was there for lunch one weekday around 1:30, and heard lots of grousing over the price – plus the fact that there were no longer breakfast and lunch options at a price point less than $25, and that dinner prices kicked in as early as 2.
Even worse was the fact that half the buffet contained heaping piles of dried up pancakes, waffles and French toast, along with overcooked bacon and sausage that hardly anyone was eating at that hour. An egg/omelet station attendant was basically standing around waiting for the changeover to “dinner” service when it would become a pasta station.
The other additions to the menu – pizza, grilled “steaks” and more vegetable choices – didn’t seem to justify the $7 premium, especially when compared to the more creative and upscale fare across town at the Borgata where the dinner buffet is $31.95 (but only $10 each for a Borgata Black Label cardholder and a guest).
A week or so later I returned for breakfast when the buffet opened at 9 and found the opposite situation. Lots of unappealing “lunch” items (mussels, clams, turkey breast, sliced carrots, broccoli and several Chinese specialties) that already looked “tired” even though the buffet had just opened – and which hardly anyone was eating.
Notably missing from the brunch menu, though, were bananas, fresh strawberries, bagels and smoked salmon, though there were plenty of canned pears, peaches and stewed prunes.
Looking for toast? It’s back by the desserts, along with an assortment of pastries and made-to-order waffles.
Apparently, the $25 brunch price includes a mimosa or bloody mary, yet during neither visit did my server offer these. Why not delegate this to the hostess who takes your order for other beverages?
Food and Whine
I attended the Kick Off Party for the Atlantic City Food and Wine Festival last month at The Pool at Harrah’s Resort. I got there about 10 o’clock – three hours after it started and an hour before it ended. There was one long line that extended from halfway on one side of the pool to halfway around the other.
While I think the line was actually for the free Absolut vodka cocktails being served, anyone interested in trying some of the food on that side of the pool couldn’t get to it without standing in line for 30 minutes. Figuring I’d just get a drink and skip the food, I ordered my favorite alcoholic beverage at the bar, only to be handed a bill: “Cash or credit card, no room charges.” Huh? This event doesn’t have an open bar?
When have you been invited to a party hosted by a casino and then asked to pay for a cocktail? [Retail price on the ticket was $55, but I had been comped by my host.] I took my drink and left.
Ever since I attended the opening night pool party at last year’s Seven Stars Signature Event, I’m convinced this is not the venue to hold one of these “Taste of. . .” parties. There’s just not enough room to arrange the various food booths to avoid the inevitable traffic jams. People instinctively form one big line rather than visit each restaurant’s booth individually. Plus, I’m amazed no one fell into the water!
Oh, by the way, I never got to rub elbows with Rocco DiSpirito.
Food and ‘Wow!’
Imagine receiving this invitation: Join us in the Paladium Ballroom at Caesars for a wonderful low-calorie, low-fat, low-sodium, low-sugar dinner. “Uh, thank you, but I’ll pass,” you say. “I’ll just take another slice of pizza with extra cheese.”
Fortunately, the folks at Caesars didn’t show their cards in advance, and everyone sitting in the elegantly decorated ballroom had no clue that the delicious meal they were about to enjoy was just that – a typical casino dinner of salad, surf and turf, and dessert, but with a fraction of the fat, calories, sodium and sugar usually associated with these affairs.
Sitting on each table was a beautiful “relish tray” – when was the last time you saw one of those? – with a variety of heirloom cherry tomatoes, small raw beet quarters, baby carrots, and an assortment of colorful orange, green and purple cauliflower florets. (Did you even know cauliflower came in colors?)
The meal began with a lightly dressed salad of assorted greens, fennel, orange sections and lima beans included several slices
of beautifully seared rare tuna.
The combination entrée featured a perfectly grilled filet – pizzzaiola-style – and a crab and cod cake, along with thin spears of crisp-tender asparagus.
Dessert was a silky smooth panna cotta with sugar-free chocolate and caramel sauces, garnished with fresh blueberries, blackberries and raspberries.
The menu was devised by celebrity chef Rocco DiSpirito and his team, and prepared by Caesars Banquet Chef Tim Davis and his crew.
Just before dessert was served, DiSpirito made a brief appearance to explain how he cut the calories and reduced the fat, plus demonstrated how to make the dessert and its accompanying sauces.
I understand that the following night’s Beach Soirée at Caesars attracted 1,100 guests and was equally successful.
Construction is underway at Harrah’s Resort on a conference center, billed as the largest of its type in the Northeast. Cost to build the facility is estimated to be $126 million. The project, designed to host corporate meetings complementing the conventions and trade shows at the Atlantic City Convention Center, will include 250,000 square feet of space. In addition, there also will be two ballrooms, each featuring 50,000 square feet of space.
Work is underway to construct new high limit slots and table games areas on the casino floor. There are temporary areas set-up, so you won’t be stuck playing pennies, nickels and quarters while you wait for work to be completed.
Remember this joke when you were a kid: “What’s black and white and ‘red’ all over?” The monthly mailers that Harrah’s Philadelphia sends to its Seven Stars cardholders are black, white, red and grey, and generally look pretty nice. However, when it comes to readability, any Graphics 101 student will tell you not to print red ink on a black background – it’s nearly impossible to read. Add to that the advancing age of many of us Seven Stars cardholders, and it makes it even more difficult to decipher the special code Harrah’s prints for collecting bonus free play on certain days.
No More Temptations
Temptations Buffet is history, but no one is disclosing what will replace it. Several options, some of which include entertainment along with food, are under consideration. Watch this space.
AND IN OTHER INSIDER NEWS…
Companion-ship Does Not Have Its Privileges
Many Seven Stars cardholders became extremely upset last month when “new” rules regarding entry to the Seven Stars and Diamond Lounges, as well as use of the Companion card, became effective – supposedly with no notice – at Harrah’s Resort in Atlantic City. Among these rules:
-Seven Stars cardholders may bring up to only three guests into the lounges. If the Seven Stars cardholder has to leave the lounge for any reason, his/her guests must also leave. And, unless the Companion cardholder checks in first as an individual, if one of the three guests holds the cardholder’s Companion
card, he/she is considered one of the three guests.
– The Companion cardholder may use the lounges only if the primary cardholder is “in the market” – but may not bring any guests. In other words, say you’re in Atlantic City or Las Vegas. The primary cardholder must be a registered hotel guest and/or be showing play in any of the Total Rewards casinos in that
Actually, it turns out that these are not new rules at all. They always have been in place. It’s just that no one ever told anybody, and not every casino was enforcing them. Frankly, with two exceptions, I agree with these rules.
For example, what’s to stop someone from bringing his/her three guests to the Seven Stars Lounge, leaving for 30 minutes, then returning with three more guests? Why should someone be allowed to bring in six guests when I play by the rules and bring no more than three?
And, yes, the Companion cardholder should be counted among the primary cardholder’s three guests. None of the Seven Stars lounges in the country are that large, so there is good reason for these limitations. To put things in perspective, at The Borgata in Atlantic City, the Society Club – Borgata’s equivalent to a Seven Stars lounge – allows Titanium cardholders only three guests. The cardholder and one guest are admitted free of charge. For the other two cardholders, the Titanium cardholder’s comp account is charged $20 each. The Society Club is more than twice the size of either of Atlantic City’s Seven Stars lounges, it is much more elegant (think high ceilings, crystal chandeliers, grand piano), and the food makes what’s served at the Seven Stars lounges seem like high school cafeteria fare. [I’m not being critical of the
lounges or what they serve – particularly at Caesars – but, in comparison to The Borgata, well, there is no comparison.]
What I don’t agree with is the rule that says the primary cardholder must be “in the market” in order for the Companion cardholder to use the Seven Stars or Diamond Lounge. I also think a Companion cardholder visiting the lounge solo should be allowed one guest. (Then if the primary cardholder shows up, he/she should be able to bring just one guest.)
Plus, it turns out, Caesars has a totally different definition of a Companion cardholder than a lot of us do – but never bothered to define it clearly. Here’s the difference between how Caesars and I interpret this benefit:
Basically, Caesars is saying that the “companion” part of Companion card means that this person is accompanying – being a companion to – the primary cardholder, and only benefits when they are traveling together, or are in the same city.
To me and many others, the “companion” part of Companion card referred to the primary cardholder’s relationship – legal or otherwise – to the individual with whom he/she shared this card. I know any number of people who have assigned their Companion cards not necessarily to spouses or “significant others” with whom they live (or don’t live), but to relatives and friends across the country. The reason? They rarely travel together, but wanted to extend some special privileges to these individuals when they’re not together. For example, I know a father who lives in Phoenix and is not a huge gambler, but enjoys occasional excursions to Ak-Chin, Laughlin and Las Vegas. His single son, a Seven Stars cardholder who lives in Ohio, assigned his Companion card to dear old dad. Other than possibly receiving some expedited attention at check-in, preferred seating at dinner or use of a special line at the buffet, he now will receive little benefit from the card. Another person I know lives in Boston, travels frequently and plays all over the country. Not knowing “the rules” he assigned his Companion card to a friend in California who’s not a big player, but travels frequently to Las Vegas and San Diego. Under this new strict enforcement policy, his friend no longer will be able to drop by the Diamond Lounge when he’s playing out there.
Or, what about a situation where a Seven Stars cardholder travels to Tunica, but stays and plays exclusively at the Gold Strike? Not being a gambler, her husband – the Companion cardholder – decides to visit theDiamond Lounge next door at the Horseshoe. Technically, unless she accompanied him, he would be denied admission.
So, what’s the point of having a Companion card if the primary cardholder has to be there? Let’s say a Seven Stars cardholder is traveling with his buddies to Las Vegas for a long weekend. His wife, the Companion cardholder, decides to go to Atlantic City over that same weekend. Following a strict interpretation of these rules, she wouldn’t be allowed in either of the Seven Stars Lounges. This dilutes the value of the Companion card by requiring both parties to be “in the same market”.
Regarding guest privileges, even if the Companion cardholder is traveling with the primary cardholder, perhaps that companion is not a gambler and would just like to enjoy a snack or beverage in the Seven Stars Lounge.
Why not extend the courtesy of allowing those persons someone to enjoy their company so they don’t have to be by themselves? Like the American Express card, membership has its privileges, but not companionship.
Since I’ve never used my Seven Stars NCL cruise, a reader (who wishes to remain anonymous) wrote an excellent guide to getting the most out of this benefit. I’ve posted it on the Seven Stars Insider Website.
Giving Credit Where Credit Is Due
If you’re playing in a city with two or more Total Rewards casinos – and you play at more than one, good luck finding out how many tier credits you’ve earned that day. I’ve personally experienced this in Atlantic City and Lake Tahoe, and I know others who’ve experienced it in Las Vegas. In Atlantic City, play some at Caesars, then at Showboat, and no one can tell you your total daily tier credits. Check your daily play through Total Touch at Bally’s or Harrah’s, and neither that Caesars nor Showboat play will show up in your Total Daily Tier Credits. Same thing happened to me at Harveys and Harrah’s in Lake Tahoe.
The only way around this is to carry a pad and pen, write down the number of credits earned as you leave each casino, then total them manually. Very frustrating.
Just as you – hopefully! – balance your checkbook each month, be sure to review your monthly eStatement from Total Rewards. Both my May and June statements had duplicate charges. Kind of makes me wonder how many mistakes I never knew about before these electronic statements. It’s gotten to the point where I now keep copies of my charges – just as I do with American Express.
Now You See It, Now You Don’t
If the Total Rewards app on your smartphone isn’t working, don’t complain to the manufacturer. The app is being revamped and should be back online by the end of the year.
Darryl D. McEwen, Publisher