Thoughts On Cosmopolitan

I wanted to share some thoughts now that Cosmopolitan of Las Vegas has been opened for a couple weeks.  Let me say this, in general, as someone with a marketing background I usually try to avoid all of the grand opening hype.  Most people will report nothing but the good at that point.

I prefer to let other people break in a property for a few days before I grace it with my presence.  I did the same with CityCenter last year (which I need to look back at 1 year later).  I’ll have more thoughts moving forward, but I’ll break my thoughts on the Cosmo today down like this:

Tall, Skinny, Ugly on the outside but Pretty Inside

I’m not enamored by the way the building looks on the outside.  However, once I looked inside of the building I saw lots to like.  There are plenty of modern features and beautiful, shiny crystals and chromes.  The Cosmo is bright inside, but not in a bad way.  Think the opposite of Aria.

The furnishings are things I’d love in my house, but I can never seem to find affordable, comfortable modern furnishings.  I guess that’s what $4 billion can do.

The profile of the building(s) are very tall and very narrow.  Every time I’ve walked through the place looked and felt crowded.  There were a lot of people just looking around and not gambling or eating or shopping so I’ll look into this again in 6 months after the curious people are gone.

It would be great if Cosmo remains crowded but with people spending money.  She’s pretty today, but we’ll see what happens after a little wear and tear.

Casino and Sportsbook

As I mention above, the casino is narrow and feels crowded but upon further inspection those were just people looking.  Maybe the feeling of being crowded will lessen with time as people quit gawking and/or hit the tables.

Each visit I’ve seen the tables and machines have all been fairly quiet.  Maybe 1 player per table on average.  Tables are pretty good for a strip casino: blackjack minimums are as low as $10 with 3:2 payouts for blackjack on all except double deck games.  As per Vegas Tripping the video poker pay tables are slightly above other strip casinos.

The sportsbook is TINY.  I could never see myself hanging out watching games here.  It feels more like a lounge than a sportsbook.  Planet Hollywood has a tiny sportsbook, but at least they have Blondies and the PBR bars in the Miracle Mile shops for overflow.

They also have a stage in the sportsbook with free concerts, that’s pretty nice but it will definitely get in the way of the gamblers.  I’m stoked for the free shows, but I wonder how the two will work together.

I’ve walked by the sportsbook about 4 or 6 times and only noticed sports on the TV’s once.  I’m not sure that’s always the case, but that’s what I noticed.

Lastly, there is no poker room.  I’m pretty sure this will change in time.  There’s really no reason not to have one except for differentiation.

Restaurants & Shopping

The restaurants and shopping are on the second and third floors. There are a lot of restaurants that seem as if they’ll be good.  My first dining experience was great!

Some friends and I split a bunch of small plates & appetizers at Holsteins.  Everything was fantastic.  In fact, this was one of the best meals I’ve had in Vegas in a while!  The beer list was huge and the prices weren’t insane like most casino restaurants.  I cannot wait for a return trip.

On another trip I tried Comme Ca.  It was ok.  Not priced too bad for a casino, but there wasn’t anything amazing about my meal.  I’m looking forward to trying the others – specifically the pizza place, China Pablano and Scarpetta.

Seven Stars Insider – January Edition

Here’s the latest edition of Seven Stars Insider.  This is an easy read and an excellent resource for Harrah’s players.  Head over to Seven Stars Insider to sign up for the newsletter.  There is lots of new and useful information in this edition, so read on for all the goods.

Seven Stars Insider – January 2011

NOTE: While this newsletter was originally designed exclusively for Seven Stars members, there is useful information for anyone who has a Total Rewards® player’s card and/or plays/stays at a Caesars property.  Please feel free to pass this on to your friends.

Review-Journal Back In Gift Shops
Not sure when it happened, but the Las Vegas Review-Journal is once again for sale in the gift shops at Caesars’ properties.  The paper had been banned when then-Harrah’s officials were unhappy with some of the newspaper’s reporting, according to anonymous sources in Gaming Today.

Review-Journal Slams KGB
After its not-so-favorable review of Kerry Simon’s KGB, the Review-Journal may be back off the shelves at Harrah’s in Las Vegas.  In her December 3 review, critic Heidi Knapp Rinella wrote, “the restaurant has some problems that could threaten its future.”  Whoever wrote the headline didn’t help much either – “Culinary Confusion: Sloppy Service, Average Dishes Dash High Hopes For KGB At Harrah’s.”  Read the full review online (For her review of Harrah’s Buffet of Buffets)

Keurigs Now In Forum Tower
Add the Forum Tower to Augustus and Palace if you’re staying at Caesars Palace and need that early morning coffee fix.  I’d be curious how sales of the expensive coffee pod packs are going.  Most people I’ve heard from either don’t use the machines, bring their own pods from home or, if they’re staying in the Augustus Tower, just wait until 8 a.m. and pour themselves a free cup either at Seven Stars or Diamond Registration.

Staffing Cutbacks Continue
The four Caesars-owned casinos in Atlantic City eliminated several hosts.  (Reports ranged from up to five at each property, at least one of whom had worked at Harrah’s Resort for more than 20 years.)  In addition, several managers were let go, leaving those remaining to take on additional responsibilities at another casino, as well.  [Trump’s casinos in Atlantic City made similar cuts.]  Meanwhile, out in Las Vegas, one reader reported that breakfast service two days at Harrah’s Café was “horrendous”.  “When I asked our nice waitress about it, she said Harrah’s had expanded the number of tables she covers from four to eight last month.  This is terrible.  It took us an hour for breakfast!  Further, on a trip in October it took a slot attendant almost 30 minutes to come to my friend’s aid.  The EZ-Pay ticket stock was depleted and he couldn’t cash out.  The attendant told us that he had half the casino.  This was around 9 p.m. on a Sunday night.”

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