Electric Daisy Carnival Didn’t Kill Anyone In Vegas

I can enjoy electronic music, but I’m not moved by watching a DJ spin live.  I can listen to a CD or download a set and get the same feeling.  That said, almost every tweet I read about the Electronic Daisy Carnival (EDC) this past weekend was positive and it seems as if everyone attending had a fun time in Vegas.  What I noticed were lots of girls wearing neon tutu’s and I’m fine with that.

The mainstream media covering the event goes a different route.  Instead of focusing on the good time most people had much of the mainstream media coverage seemed to touch on the fact that nobody died at EDC as the most important thing from the weekend.  I would think focusing on the great time would make a much nicer story, but what do I know.  I’m a cynic.

This article from the Hollywood Press, not only produced the sweet picture above but talks mostly about the music at the festival and only touches on the minimal crime.  There’s a movie due out later this year that will feature EDC.  I’ll wait for netflix to pick it up and stream it.  It seems as if it will be fairly visually stimulating in the way that “Transformers” movies are.  Check the Hollywood Press if you want to know more.

George Maloof: Chairman of the Board of the Palms

Good thing Matt Goss isn’t at Palms any longer or George Maloof may not be able to tell people that he’s the Chairman of the board a la Frank Sinatra.  George Maloof sheds (spins?) a little more information about TGP Partners owning 98% of the Palms in a Vegas Inc. interview today.

What about all of the speculation that Caesars Entertainment is taking control of the Palms?

When TPG got involved (with Caesars Entertainment) a couple of years ago, speculation was now that they own part of Caesars Entertainment, Caesars would own part of the Palms. But that’s not true. It’s not at all true. It’s never been true…..

….Do you still have full authority to run the Palms?

I’m in a management agreement, you could say, as chairman of the board of the Palms. I still have that authority.

I’m a skeptic by nature and while the Maloof’s have run Palms since they built it I still find it hard to believe that TGP won’t have Caesars take some part of management of the property at some point.

It would be really interesting to see the Maloof face working with the Caesars brand.  It doesn’t mix today, but it may make both stronger in the long run. Maybe he chose the words “Chairman of the board” as some kind of a subliminal message (I know that’s a stretch).

Frank Sinatra "Nothing But The Best"
Frank Sinatra "Nothing But The Best"

Miss USA? Miss America? Alyssa Campanella Has Red Hair

I follow the Vegas media because every now and again they’ll have something useful to say.  Unfortunately, there was nothing relevant to my life this weekend besides random girls in bikinis.  Who am I not to look at a picture of a pretty girl?  I understand that it’s the medias job to cover what’s happening in the city but sometimes they do such a good job that things get lost in the ether with their over-zealous tweeting/covering some events.

One of the things that got lost in the shuffle was the overbearing coverage of the Miss Whatever pageant.  Thanks to the Pulse of Vegas blog I now know that the pageant was Miss USA and Miss California won.

Other things I learned is that Miss USA has a name: Alyssa Campanella.  She has red hair.  After I learned these things I stopped and just looked at pictures.  In fact, the photo above is from the Pulse of Vegas blog.  Check the blog if you need or want more information.  They usually do a good job of passing on useful information.

Maloofs Own Only 2% Of Palms

Last week I passed on info that Palms, in Las Vegas, received an injection of cash to help settle some of their debt problems.  Just a few days after the report that TGP Partners injected some money we all learn how much they and the Maloof‘s actually own.

The Maloof family will soon own just 2 percent of the Palms Casino, its trendy Las Vegas property, according to regulatory documents filed in Nevada….

….In an interview late Thursday, Maloof said the family could regain a more significant share – up to 20 percent – under buyback options granted by the creditors who are taking control…

….The casino’s creditors, investment firms TPG Capital and Leonard Green & Partners, will own 49 percent each.

The Maloof’s seem to be only part of Palms in name, with a chance to still only be a part of it in name.  If each partner gives up 9% interest so the Maloof’s reach 20%, they’re still the smallest shareholder.

I’m not sure that Caesars Entertainment running the show at Palms will lead to profits, but it still seems as if it’s the next move when looking at TGP Capital’s (and Leonard Green & Partners) partners.

Plaza Re-Grand-Soft-Opening August 24

The Plaza Hotel in downtown Las Vegas has scheduled their grand soft re-opening for August 24, which is just under a year from when they closed.  Their grand-grand opening is a week later.

The Plaza Hotel and Casino in downtown Las Vegas will reopen to guests Sept. 1 after an extensive overhaul of the 40-year-old property.

The Plaza’s rooms have been refurbished with new wall coverings, furnishings, floors and fixtures, all purchased at a discounted price from the halted Fontainebleau project on the Strip.

The Plaza website is taking reservations for the reopening, with rates starting at $44 for a standard room, but as high as $119 for some weekends in September.

Prior to its grand reopening, the Plaza will host a soft opening on Aug. 24 for its casino.

I understand needed to maximize public relations, but I’m so tired of two tiered openings I didn’t even want to pass this info on.  OK, I’m done venting.

The rooms will be with new furniture and the hotel will be with a new restaurant as the kinda famous Firefly won’t be re-opening for a very sensible reason.

Firefly owner John Simmons said last week the restaurant wasn’t “making any money.”

Bottom line for a business is to make money.  I’ll just have to visit the Firefly around the block from me next time I have a hankering for Sangria.

Palms One Step Closer To Caesars Management?

Yesterday Palms got a little help with their finances in exchange for controlling interest of their casino, hotel and spa in Las Vegas when the announced a partnership with TGP Capital (the folks who helped Caesars go private a few years back) and Leonard Green.

The deal between TPG Capital and the Palms has been rumored for months but not confirmed until today. In January, Bloomberg reported that the firms had acquired most of a loan for the casino last year and sources close to the deal said the company may take an equity stake in the first quarter as part of the restructuring.

TPG Capital, along with Apollo Global Management, took Caesars Entertainment (then Harrah’s Entertainment) private for $30.7 billion in January 2008.

Nothing in the initial releases points to takeover by Caesars, but it has been speculated for a while (initially by Steve Friess and The Strip Podcast) that a sale/partnership/takeover could end up with Caesars taking control of the property.

In this case it seems to reason that the money guys will bring in their favorite casino partners, Caesars, to help run day to day operations.

Of course, this opens the question of how soon will the “loosest slots in town” and great video poker pay tables switch to the mediocre Caesars numbers uses.  I think we have time here, but get ready.

Daniel Tosh Breaks Down Batman Beatdown on the Vegas Strip

By the time I saw the clip of the video of a dude beating up Batman on the Las Vegas strip, I was already bored by it.  As soon as anyone saw it someone would pass the video on with some kind of comment.  Some funnier than others.  Last night on Tosh.0, Daniel Tosh broke down the video with some funny commentary.  I know I’m not funny, so I’ll leave the fun to the professional.

Tosh.0
Tags: Tosh.0 Videos,Daniel Tosh,Web Redemption

Seven Stars Insider – June Edition

Here’s the latest edition of Seven Stars Insider.  Wow, there is more good info than usual.  I will break it out later, but wanted to get this up ASAP.  This is an easy read and an excellent resource for Caesars Total Rewards players – although he touches on other casinos this month.  Head over to Seven Stars Insider to sign up for the newsletter.

Seven Stars Insider – June 2011
[Also featuring information/commentary on Golden Nugget’s Elite and Trump’s Signature Cards]

NOTE: While this newsletter was originally designed exclusively for Seven Stars members, there is useful information for anyone who has a Total Rewards® player’s card and/or plays/stays at a Caesars property.  Please feel free to pass this on to your friends.  Back issues of the Seven Stars Insider newsletter are available online .

General

Think ‘Twice’ Before Using Comp Dollars – Part II
Add Taste of the Shore at Harrah’s Resort and Bally’s in Atlantic City to those outlets that accept Total Rewards credits – but on a 2:1 basis.  That means your $8 sandwich at Sack O’ Subs will cost you 16 comp dollars.  Ditto for the stand-alone Ben & Jerry’s and Pretzel Factory at Bally’s, as well as the new Harry’s (see below).  Meanwhile, down in New Orleans, according to an e-mail, “. . .[P]artner restaurants (Ruth’s Chris, Gordon Biersch, Grand Isle) require $2 comps for each $1 served.  If you plan on having lunch and/or dinner at Fuddruckers, Lucky Dog, Macalister’s, Starbuck’s, Bambu and/or Besh Steak, please feel free to show your card – Cost for meal(s) will be deducted from your Reward Credit Comp Value. Note: Paper vouchers will have to be picked up from VIP Services [located in the high limit area/next to cashier cage] prior to lunch and/or dinner for ALL other partner restaurants.”

More On ‘Singles Discrimination’
One reader says she has no problem getting two single tickets from Total Rewards at Harrah’s in Las Vegas, so maybe that’s the secret – get your voucher there instead of Caesars Palace.  [She also pointed out that, since these ticket offers are based on a calendar month, if you’re traveling at the end of a month, you could get up to four free tickets.]  And, related to this issue, another “solo” player/traveler pointed out that those “two free buffets” offers should be split so single diners can get two free meals.  Definitely something to chew on.

Caesars Global Life
With its main focus on overseas expansion, Caesars Entertainment Corp. has formed Caesars Global Life to develop non-gaming hotels and restaurants.  In a statement May 9 the company said it will develop hotels via licensing, franchising and management agreements.

Discretionary Comps vs. Total Rewards Credits
The creativity some players exhibit in exhausting their Reward Credits so hosts can authorize discretionary comps is amazing.  Apparently, casinos in the Midwest allow players to exchange their RCs for cash and/or free play.  Somehow this just doesn’t seem fair for the rest of us, but, heck, these folks are just taking advantage of a loophole in the rules.

North Kansas City

Seven Stars Renewal Dinner
Think things were bad in Atlantic City?  One reader reported that her dinner consisted of a pasta bar with either red or white sauce, a potato bar and a taco bar.  A pre-Oscar dinner was even worse, but there were nice giveaways.

Chester

Web Site Woes
Someone needs to go through Chester’s Web site.  It’s in desperate need of updating.  Under “Temptations Buffet” special hours are posted for “Feb. 14th, Feb. 20 and Feb. 12st (sic).”  There are references to the Cove’s Prix Fixe dinner, but clicking on the link produces an “Oops. . .” page noting that the page is no longer available.  [The same dinner special is referenced under “Special Packages & Offers” where there also is a “Retail Package” that touts, “Buy 3 Items at Bijoux Terner and get a FREE Gifft (sic) with purchase!”]  The dinner is still available – and it’s a real bargain! – but you are unable to access the menu on the site.

Today’s Lesson:  How and When To Use An Apostrophe
I hope whoever is running the Cove knows more about food than punctuation.  [Happily, I can report they do; a recent dinner there was outstanding.]  The plural of crab cake is crab cakes, not crab cake’s as printed on the menu.  In addition, there was a sign outside the entrance promoting a special tapas menu on Wednesday’s (sic); again, the plural of Wednesday is Wednesdays (and it appears twice on the sign!).  Another sign outside the Temptations Buffet promotes its Italian-themed section featuring “Pizza’s and Pasta’s”.  And when there should be an apostrophe, there isn’t, evidenced by a sign to the right of the casino exit leading to Level 4 of the parking garage.  The sign says, “Its sure to please. . .”; make that “It’s sure to please. . . .”  And, finally, there is another sign flashing on the video screens throughout the casino that reads, “At Harrah’s Chester Its [sic] Easy To Check Your Reward Credits”.  Add an apostrophe between the “t” and “s” in “Its” – “It’s”.

A Little More Notice, Please
I received an invitation to a very nice brunch with $100 in free play on the Sunday prior to Memorial Day; unfortunately, the mailing arrived on Thursday, and I already had scheduled a long weekend in Atlantic City.  I’m not sure the brunch and $100 would have kept me in town, but, had I not made plans I definitely would have attended.

Harrah’s Chester Hotel?
Not sure where it’s located, but the cover of my Memorial Day Weekend mailer touted, “Call To Book Your Harrah’s Chester Hotel Stay Today”; however, there were no other references inside the mailer as to where the hotel is located or what number to call.

Winning Streaks Becomes Derby Burger Bar
What is Caesars Entertainment’s (and other casinos’) obsession with “burger bars”?  Add Chester to the list of casinos.  The Derby Burger Bar is basically a “reincarn-ivore-ation” (sorry, couldn’t help that!) of Winning Streaks on the simulcast level, one floor beneath the casino.  As a matter of fact, the original Winning Streaks sign is still there; it’s just covered up by the new sign.

Atlantic City

Signature Weekend vs. Dave Matthews Band Festival
Those driving or otherwise arriving by car to Atlantic City for the Signature Weekend should do their homework to avoid road closures, possible traffic jams and the anticipated 50,000 additional visitors expected each day June 24-26 attending the Dave Matthews Band Festival.  Not sure which event was planned first, but lots of “locals” already are crying “foul” over what could be a real mess.  Let’s hope for the best.

Food/Beverage Credits vs. RFB
If you’re staying at a Caesars property in Atlantic City and your room offer includes a food and beverage credit, make sure your room account is set-up properly.  I had a $100 credit, courtesy of Harrah’s Chester, and I was RFB at Caesars; however my first two room charges went against my Rewards Credits and not the $100 credit from Chester.  To correct this, my RFB was disabled, and I had to settle my bill personally at the conclusion of my stay.  [No big deal. . .those employees at Caesars VIP Check-In (Valerie, Carol, Jennifer, Gene, Joyce, et al) are so nice, I wouldn’t do anything to make their jobs any more stressful.  I continue to be amazed at the arrogance exhibited by some of the guests checking in there.  Please, your Seven Stars or Diamond card is a way to recognize your level of play, not a license to be rude and unnecessarily demanding.]  RFB is a nice convenience, but, unless you keep all your receipts, you have no way of knowing how many of your comp dollars you “spent” (or earned) during your stay.

Donny Osmond To Perform In August
Remember that rumor about Donny and Marie coming to Atlantic City this summer?  We’ll it’s partially true, but you won’t see Marie, and you won’t see Donny at a Caesars property.  He’ll be performing at the Borgata in August.

$1,000 Hand Pays
According to a slot manager at Harrah’s, the reason the $1,000 hand pay was instituted was so more people would qualify for the once-a-month $15,000 jackpot promotion open only to those who hit a jackpot $1,000 or more – even though they didn’t have one last month.

$8 ‘Resort Fee’?
Considering that casinos in Atlantic City are required to collect only $5 in New Jersey State and Atlantic City taxes, it appears that the additional $8 Caesars casino hotels collect is tantamount to a Resort Fee without any of the benefits usually associated with such an additional charge, e.g., free newspapers, local calls and Internet access.  Considering its Las Vegas properties tout “No Resort Fees” (something their MGM competitors collect from paying customers), I’m surprised competitors in Atlantic City don’t launch a similar campaign against Caesars.  Only Tropicana charges more than $5, and the Borgata allows guests to use comp dollars to pay these taxes.  Trump Signature cardholders have the taxes waived entirely at the Plaza, but not, ironically, at the Taj Mahal.

Giving Back
Kudos to Donata Caloiero from Caesars and her other Caesars Entertainment team members who volunteered last month during the United Way of Atlantic County’s eighth annual Day of Caring.

‘Wizard Of Odds’ Needs A Fact-Checker
He (or, maybe, she?) sounds more like a disgruntled player than a legitimate source of information about Atlantic City casinos.  The column in the May 27 edition of TV Atlantic magazine is full of inaccuracies and unsubstantiated claims.  “Best Casino Deals” include “Best Steakhouse – Ruth’s Chris” (Ruth’s Chris is not a casino steakhouse), “Best Italian Restaurant – Primavera’s [sic]” (Primavera closed several months ago to make way for the new Atlantic Seafood Grill), “Best Deli – The Deli [at Harrah’s]” (The Deli has been closed to make way for the new Bill’s Bar & Burger), “Best Buffet Food (tie) – Harrah’s” (and ?).  In addition, the Wizard claims that Prime Place (“Best Steakhouse”) and Magnums (“Best Player’s Club”) are gone (yes, but are now The Reserve and the Diamond Club, respectively), and that Pickles (“Best Jewish Deli’) is gone – last time I checked, it was still open and, over Memorial Day weekend, thriving, especially its outdoor seating.  Also, I’m not sure how the Wizard can blame “poor management” – his words – for employees who choose to retire or move to another position at a different casino.  He also blames management for “diminished” cocktail service, even though the new Total Touch system is one of the most advanced and high-tech ordering systems available – surely more efficient than trying to flag down a busy server.  And, “Best Birthday Gift” (two dozen long-stemmed roses)?  I’ll take free play or comp dollars any day.

Caesars
What’s Next?  No More Shampoo?
What’s happened to the notepads and pens in the rooms?  It’s a little thing, but we “old folks” sometimes need to write things down or we forget them.

Mr. Met’s Sleepover
Whoever produced and signed off on the Mr. Met video playing throughout Caesars apparently never stayed in the Centurion Tower.  A final scene shows Mr. Met putting a “Do Not Disturb” sign on his doorknob.  When the Centurion Tower was renovated, those signs were replaced by an electronic system that’s activated by pushing a button just inside the door.  A small red light on the room number panel in the hallway comes on to indicate the guest doesn’t want to be disturbed.  [Also, Mr. Met is probably the only guy allowed in Dusk with a baseball cap – I guess team mascots get special treatment.]

And, Speaking Of Those Room Numbers. . .
Would someone please dust the tops of those plexiglass squares with the room numbers mounted on them?  I noted this several months ago and the dust just keeps building up.  [I realize I’m overly harsh with Caesars, but I stay there almost exclusively, and they bill themselves as Caesars Entertainment’s “luxury” property in Atlantic City.  When a couple without a reservation checked in next to me on a recent Saturday night, they didn’t even blink at the quoted $249 rate.  At that price, they deserve better.  (But, doesn’t that rate make you appreciate those comp or discounted rooms you get?)]

Enough With The Menus Under The Doors!
Those marble floors in the entryways are slippery enough, but I almost fell tripping over the menus shoved under my door last month.  Perhaps it’s time for a certified letter – or, better yet, a personal visit – from Caesars management to AC Pizza Palace, Chelsea Pizza & Italian Grill, Pizza King and Tommy’s Seaside Grill & Pizza.  Whoever is distributing these menus is probably not a guest – or a guest of a guest – so isn’t that trespassing?

Please, Be Careful. . .
. . .if you choose to use the first floor Boardwalk exit from the Centurion Tower.  While, as far as I know, there have been no reported “incidents” there, I find it disconcerting to walk out the door and navigate my way between drunken vagrants sprawled out over the steps drinking from brown paper bag-covered beer cans.  It happened again Memorial Day evening around 6:45.  If you see some “unsavory characters” outside the door, simply turn around, get back on the elevator and exit through the casino.  Even more importantly, do not let anyone in through that door as you walk out.  That door is an exit, not an entrance, and it’s locked from the outside for a reason.

Bally’s

What’s More Central?
Bally’s is now using the tagline: “Be In The Center Of The Action”.  Sounds awfully similar to Trump Plaza’s longtime taglines: “The Center Of It All” and “The center of the Boardwalk.  The heart of the action.”

Cheapskates Of The Month Award

Business – Bally’s fast food outlets (Gold Tooth Gertie’s, Lone Star, Wild Wings) have the skimpiest paper napkins I have ever seen.  They’re about the same thickness (thinness?) as a piece of one-ply toilet tissue, only as “long” as two sheets of toilet tissue and 1½ times as wide.  [I took one to my room and measured it.]  If management thinks it’s saving money, keep in mind that the average customer is probably using 10 of these, as opposed to one larger and heavier one.

Individual – A customer at Gold Tooth Gertie’s in the Wild Wild West asked for a small paper cup and proceeded to fill it to the brim with milk from the dispenser meant for coffee.  Cheaper than buying a pint of milk at the local Wawa or 7-11, I guess.

Asleep At The Switch
Despite a slew of “No Sleeping” and “No Loitering” signs, the bus terminal at Bally’s was full of sleeping passengers and others who may – or may not – have been waiting for their transportation home.  I was meeting a friend at Bally’s the Sunday morning of Memorial Day weekend, and no one seemed to be enforcing the rules.  I couldn’t help but pull out my cellphone to snap the – admittedly blurry — photo below:

Total Touch Not Working?
OK, I guess one try isn’t a sufficient test, but a drink request using the new Total Touch system produced nothing but a long wait.  I tested the system about 7:40 a.m. on Mother’s Day and, after 15 minutes, no one ever showed up with my bloody mary.  I never even saw a server, and the Wild Wild West casino was practically empty.  If you can’t get a drink during a slow period, what’s it like on a busy Saturday night?  What’s your experience been?

Taste Of The Shore Opens
Smaller, but similar to the Taste of the Shore at Harrah’s Resort, Primo Pizza and Sack O’ Subs is open in the “gateway” corridor between Bally’s and the Claridge.  You can use comp dollars, but at a 2:1 ratio.

Sore Sight For Eyes
I don’t know anyone whose eyesight is so good that he or she can read the tiny type on those billboards Bally’s is using on the Atlantic City Expressway to promote its

Play 60 Minutes*
Get A Free Buffet
Who’s approving this ridiculous signage?  (And if the copy the asterisk refers to is so important, why not make it larger so everyone can read it?

And, Speaking Of Approving Copy. . .
Didn’t anyone review the full-page ads in the May 26 editions of At The Shore and Atlantic City Weekly?  The section promoting “Let’s Make A Deal” has Joey Fatone as the host – it’s now Alan Thicke – plus some really confusing copy

Wild Wild West Breakfast Buffet
I thought it seemed too good to be true, a weekend breakfast buffet for $10.99.  And, as many of you know, I’m not a fan of buffets, but, in the interest of this newsletter, I decided to try it.  Mistake!  It took me longer to stand in line for my omelet (20 minutes) than it did for me to eat it.  Plus, the buffet is set-up in such a manner that, after you get your eggs cooked to order, you then have to cut through the line in order to get at potatoes, biscuits and other accompaniments.  [A lot of people got the rest of their food first and then stood in line.  Hello!  Your food just gets cold while you wait for your eggs.]  The buffet also comes with a “steak”; mine was a small triangular piece of meat that looked like anything but a steak, but, ordered rare, I must admit, it was rather tasty.  If you go, though, don’t make the mistake that a lot of people did:  Don’t get into the “egg line” thinking it’s the “steak line”.  There is no line for the steaks, even though you might have a couple of people ahead of you.  And, Bally’s management, please fix the refrigerator door behind and to the right of the cook preparing the eggs.  Someone went to get a new bag of grated cheese, and the door practically fell off in her hands.

Another New Restaurant To Open
Harry’s Oyster Bar & Seafood will open this month in what was formerly the Sidewalk Buffet.  It will be operated by the owners of what many call “Atlantic City institutions” – Dock’s Oyster House and the Knife & Fork.  According to an interview published in the Press of Atlantic City, “The whole concept is that it’s a throwback to old seafood houses that were once predominant in the East Coast.  The idea that very fresh food prepared simply is outstanding.  The idea of people getting together eating oysters, clams and good fish should be a perfect fit.”  In addition to a 45-seat bar and seating for 140 more people inside, the restaurant also will extend into the Dennis Hotel courtyard, where an additional 25-seat bar and 60 more seats will offer outdoor dining.  Again, you can use comp dollars, but at a 2:1 ratio.

Loosen Up Slot Tournament Rules
A slot tournament from 7 to 11 p.m. June 10 requires winners to be present at 11:30 p.m. in order to collect.  Seems a little unfair – even if the grand prize is $10,000.  (And, what’s with all these huge first, second and third prizes?  I’m not talking just Bally’s, but everywhere.  Wouldn’t it be nicer if the prizes were a little less and more players won?  Just a thought.)

About Other ‘Premium’ Player’s Cards

Since many of you also have “premium” cards from other casinos’ player’s clubs, if news warrants, periodically, I’ll publish information (and my thoughts!) about programs such as MGM’s M life, Trump Entertainment’s Signature Card and the Golden Nugget’s 24 Karat Club Elite card.

Golden Nugget Elite – While the Golden Nugget is a welcome new addition to the Atlantic City gaming scene, its players club program is a major disappointment.  Basically, it’s a carbon copy of the Trump One Card program – meaning their Elite card (comparable to Trump’s Signature card) has very few benefits.  The benefits for the Elite card don’t even get a mention in the 24 Karat Club brochure; “Ask a host for details,” the brochure advises.  Problem is, when you ask someone, all you’re told is that benefits are basically the same as the Chairman card.  [Turns out, though, that you earn comps and cashback at an even higher accelerated rate than Chairman, and you get complimentary admission for two to the Chairman Club (normally 10 comp dollars per person).]  Why is Golden Nugget so afraid to put these “benefits” for its highest level player’s card in writing?  [Trump finally did this in its latest players club literature.]

Trump Signature – Trump Entertainment Resorts’ “management by accountant” policy is not only irritating its customers, but alienating them.  No one can quibble with sound business decisions, but just communicate them to your customers.  Last month, Trump closed down its shopping catalog (a new catalog has been promised), and drastically cut the hours of its flagship restaurants at Trump Plaza, as well as its popular Plaza Bar – all with little or no advance warning to its players.  The Plaza Bar was closed all of Mother’s Day weekend and is now closed on Sundays, leaving just Friday and Saturday hours.  The biggest punch in the gut last month was the purge of all comp dollars earned during the past six months at Trump Marina (now, the Golden Nugget).  [In an extremely generous move, Golden Nugget gave all its eligible players comp dollars equal to the amount they had banked in their Trump One account.]  However, none of this was communicated to its best players – most of whom receive at least one monthly mailing, along with weekly “weekend updates”.  Also gone are weekly e-mails from each of the Trump properties reminding customers of their offers and encouraging them to stay and play.  Sunday, May 15 (which may have been the first Sunday the closures of the Plaza Bar, Roberto’s and Max’s took place), Evo was packed to the gills, with customers spilling out into the crowded Boardwalk entryway, blocking escalators and causing “traffic jams” as customers tried to enter the casino.  Evo was obviously not prepared to handle the crowds, which further angered “regulars” and newcomers alike.  [Trump finally disclosed the Marina comp dollar situation in its June promotional mailer.]

Darryl D. McEwen, Publisher
Seven Stars Insider

Buy Sahara Leftovers (Bring Your Own Sanitizer)

As newly appointed Mayor of Sahara, I’ve been asked how people may obtain certain items from the casino ranging from the blackjack table above to items as large as the roller coaster.  I joked that everything was sold to be recycled, but truth is there is a liquidation sale starting June 16th.  Here are the details.

EVERYTHING MUST GO!!!
2535 Las Vegas Boulevard South
Las Vegas, Nevada
SALE STARTS JUNE 16TH AT 10 A.M!
Continues Daily 10-7 Monday – Saturday & 12-5 Sunday Until Sold Out!
FEATURING:

1720 Guestroom & Suite Furnishings including: Color TV’s, King & Full Size Beds, Armoires, Nightstands, Dressers, Pedestal Tables, Lamps, Pictures, Mirrors, Uph. Chairs, Sofas, Loveseats, End Tables, Coffee Tables, Sofa Tables, Flat Screen TV’s, Dining Tables & Chairs, Chandeliers & Sconces, Wet Bars, Bar Stools and 100′s more!  Also, Sahara Memorabilia, Commercial Kitchen Equipment, Bar & Restaurant Furnishings, Ice Machines, Lobby Furnishings, Casino Tables & Chairs, Slot Stools, Neon Signs, Fountains, Pool & Patio Furniture, China, Glassware, Flatware, Theater Equipment, Stage Lighting, Banquet Tables & Chairs and 1,000′s more!

Call our corporate office at 800-955-7253 for more information
* $10 Admission Charge the First Four Days of the Sale *

The sale won’t be available to you worldwide so you must be at the sale in person and, I’m assuming, prepared to take what you buy.  I don’t care enough about Sahara to pay $10 to shop for old, dirty material even if there are some gems in the lot.

Thanks to the Vegas Tripping board for the heads up!